Marterrika Brooks
Memphis,TN
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.
Professional Summary
Overview
11
11
years of professional experience
Work History
Senior Case Manager
Veritas HHS
Memphis, USA
02.2023 - Current
- Daily Assessments of monthly reports
- Planning enforcement actions
- Review and analyze Monitoring case loads
Office Clerk
Shelby County Sheriff's Office
Memphis, USA
01.2023 - Current
- Under direct supervision of the On-Duty Sergeant, this position performs the duties of the job in a high to moderate security setting.
- This position assists detention deputies with the booking and releasing process of inmates through direct contact with inmates, updates inmate files, and performs a variety of jail related clerical duties.
- Enters and retrieves data from various computer systems, questions inmates to gather data necessary to process and book inmates; builds, maintains and updates physical and electronic records; interprets and updates bailiff sheets and Court orders.
- Responds to telephone inquiries and/or greets the public, law enforcement personnel, and other members of the criminal justice system, directing them to the appropriate personnel.
- Enters and locates law enforcement related data from various local, state and national computer systems.
- Sends and receives information with local, regional, state and national law enforcement or related agencies by telephone, fax and NCIC/ILETS law enforcement computer systems.
- Communicates, in written and verbal form, general information and verifies information for and with a wide variety of people, including law enforcement officers, dispatchers, courts, attorneys, the public, and inmates.
- Maintains and tracks Court ordered inmate treatment and school releases.
- Operates security doors from a touch panel computer system as assigned.
- Observes and reports security concerns to supervisor.
- Verifies warrants as requested by law enforcement personnel.
Child Support Counselor
Shelby County Child Support Office
Memphis, USA
02.2020 - Current
- Assist with locating a child's parent for obtaining support or establishing paternity.
- Establishing and enforcing child support
- Establishing and enforcing medical support
- Collect and distribute payments.
- Assist with modifying child support orders.
- Handle customer complaints
- Provide appropriate solutions and alternatives with a reasonable time frame.
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies.
- Process customer accounts and documents received.
- Customer Service experience in a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Microsoft Office Suite Experience
- Experience with working multiple screens and applications.
- Organizational skills and ability to manage multiple tasks.
- Effective communication skills, both verbal and written.
Office Clerk
Dept. of Treasury, IRS
Memphis, USA
01.2024 - 07.2024
- A professional who performs various tasks around an office, such as typing documents, answering phone calls and filing records.
- The specific duties vary depending on the employer's needs for an individual position.
- Maintaining files and records so they remain updated and easily accessible
- Sorting and distributing incoming mail and prepare outgoing mail
- Answering the phone to take messages or redirecting calls to appropriate colleagues
Lead Teacher
Stepping Stones Learning Academy
Memphis, USA
04.2019 - 10.2020
- Observe and assessed children's development.
- Planned a curriculum based on children's knowledge.
- Designed a safe, fun learning environment.
- Provided after school tutoring.
Nutrition Technician
Shelby County Schools
Memphis, USA
09.2016 - 05.2020
- Prep foods from daily menu
- Setup daily Food display
- Serve students according to choice
- Clean and disinfect tables and floor between lunches.
- Refill line of foods.
- Clean, sanitize, and disinfect school kitchen.
- Label foods with dates for fridge.
- Complete daily production sheet.
Cashier
University of Memphis
Memphis, USA
03.2015 - 12.2016
- Manage transactions with customers using registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
Education
Diploma -
Hamilton High School
Skills
- Case Management
- Experience with working multiple screens and applications
- Organizational skills
- Ability to manage multiple tasks
- Effective communication skills
- Mail sorting
Timeline
Office Clerk
Dept. of Treasury, IRS
01.2024 - 07.2024
Senior Case Manager
Veritas HHS
02.2023 - Current
Office Clerk
Shelby County Sheriff's Office
01.2023 - Current
Child Support Counselor
Shelby County Child Support Office
02.2020 - Current
Lead Teacher
Stepping Stones Learning Academy
04.2019 - 10.2020
Nutrition Technician
Shelby County Schools
09.2016 - 05.2020
Cashier
University of Memphis
03.2015 - 12.2016
Diploma -
Hamilton High School