Martesha Banks
Virginia Beach,VA
Summary
Experienced in training and mentoring staff within a front office environment, focusing on customer service excellence and adherence to established procedures. Conducted comprehensive training sessions for new hires, enhancing their understanding of front office operations and improving overall team performance. Demonstrated strong organizational skills by maintaining accurate medical records and ensuring compliance with HIPAA regulations, contributing to a streamlined workflow. Proven ability to manage tasks effectively while providing constructive feedback to foster a positive learning atmosphere.
Overview
25
25
years of professional experience
Work History
Front Office Trainer
Patient First
Chesapeake , Virginia
12.2021 - Current
- Taught new hire Welcome Class and Front Office Progressive classes.
- Conducted training sessions for new hires and current staff on various front office procedures, customer service, phone etiquette, data entry, policy manager and more
- Coaching and mentoring new hires
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Medical Assistant
Pediatric Partners Of Hampton Roads
Chesapeake, Virginia
01.2004 - 06.2010
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Assistant Manager
Legends Shoe and Clothing Store
Norfolk, Virginia
05.2000 - 06.2002
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Certificate of Technical Studies - Medical Assistant
Tidewater Tech
Norfolk, Virginia05-2003
Some College (No Degree) - Nursing
Sentara School of Health Sciences
Chesapeake, VASkills
- Employee training
- Customer service
- Coaching techniques
- Performance evaluation
- Policy compliance
- Data entry
- Communication skills
- Conflict resolution
- Time management
- Team building
- Organizational skills
- Managing workflow and tasks
- Enforcing policies and procedures
Timeline
Front Office Trainer
Patient First
12.2021 - Current
Medical Assistant
Pediatric Partners Of Hampton Roads
01.2004 - 06.2010
Assistant Manager
Legends Shoe and Clothing Store
05.2000 - 06.2002
Certificate of Technical Studies - Medical Assistant
Tidewater Tech
Some College (No Degree) - Nursing
Sentara School of Health Sciences