Summary
Overview
Work History
Education
Skills
Timeline
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Michael Nixon

Wellington,FL

Summary

Versatile Front Office Trainer with experience with customer service skills to provide a memorable experience for each guest.

A highly driven and constantly motivated team member who led my team through return travel following a worldwide pandemic and won employee of the quarter for a leading Marriott property 2 years in a row. I consider myself an effective multitasker with clear communication with over 5 years in the industry. I am currently looking for a new door to open as I look to expand my experience in the hospitality field.

Overview

7
7
years of professional experience

Work History

Front Office Trainer

Palm Beach Marriott Resort & Spa
11.2023 - Current
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Trained new employees on Front Desk procedures & culture.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Promoted a culture of continuous learning within the Front Office by advocating for ongoing professional development opportunities.

Front Desk Supervisor

Palm Beach Marriott Resort & Spa
12.2022 - 11.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Collaborated with team members to handle guest requests.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

Front Desk Agent

Palm Beach Marriott Resort & Spa
08.2022 - 12.2022


  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Bell Person

Palm Beach Marriott Resort & Spa
10.2020 - 08.2022
  • Explained important features of guest rooms to travelers.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.

Lead Server

Park Avenue BBQ Grille
08.2017 - 10.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Human Resources Intern

Town Hall Of Lantana
06.2018 - 08.2018
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.

Bellhop

Hyatt Regency Orlando
01.2018 - 01.2018


  • Escorted guests to and from rooms and assisted with baggage.
  • Notified front desk manager of any guest issues in need of additional attention.

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL

EXECUTIVE CERTIFICATE IN HOSPITALITY AND TOURISM

Florida Atlantic University
12.2023

High School Diploma -

The Learning Foundation of Florida
Royal Palm Beach, FL
08.2019

Skills

  • Training and Mentoring
  • Conflict Management
  • Active Listening Skills
  • Team Communication
  • Multicultural Awareness
  • Fluent in PMS, GXP, and TOAST
  • Front of the House 4th Quarter 2022 Winner
  • Front of the House 4th Quarter 2023 Winner

Timeline

Front Office Trainer

Palm Beach Marriott Resort & Spa
11.2023 - Current

Front Desk Supervisor

Palm Beach Marriott Resort & Spa
12.2022 - 11.2023

Front Desk Agent

Palm Beach Marriott Resort & Spa
08.2022 - 12.2022

Bell Person

Palm Beach Marriott Resort & Spa
10.2020 - 08.2022

Human Resources Intern

Town Hall Of Lantana
06.2018 - 08.2018

Bellhop

Hyatt Regency Orlando
01.2018 - 01.2018

Lead Server

Park Avenue BBQ Grille
08.2017 - 10.2020

Associate of Arts -

Palm Beach State College

EXECUTIVE CERTIFICATE IN HOSPITALITY AND TOURISM

Florida Atlantic University

High School Diploma -

The Learning Foundation of Florida

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Michael Nixon