MARTEZ BROWN JR.
Chicago,IL
Summary
Effective professional with several years of customer service experience and overseeing teams of employees in retail & restaurant industries. Expert at training, supervising and directing daily operations. Motivational leader with upbeat attitude and talent for building team member continuity in the workplace.
Overview
10
10
years of professional experience
Work History
Shift Lead/Supervisor
Walgreens Co
Chicago, Illinois
11.2023 - 03.2025
- Routinely count safe, count drawers, perform cash pick-ups, safe drops, etc multiple times a day while providing printed track record of financials via printouts to maintain cash handling accuracy
- Responsible for all associates in store on assigned shifts (2 or more) and ensuring they complete daily store tasks (i.e. Weekly Promos, Facing, Resets, Warehouse/Inventory, Same Day Orders, etc.)
- Frequently multitasking between a plethora of daily managerial tasks, individual tasks and customer related requests on a given basis with the expectations of having every task completed near end of shift
- Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.
Service Delivery/Shift Leader
Divvy/Shift Transit
Chicago, Illinois
04.2022 - 11.2024
- Moved Divvy rideables across the city from station to station as part of daily rebalancing routine (i.e. Bikes, E-bikes & Scooters)
- Given other duties such as Pick-Ups or Recovery which required the willingness to essentially locate and track down rideables that were abandoned or needed repairs
- Promoted to Shift Leader specifically for frequently doing what's required and going above requirements to ensure serviced rideables match fleet metrics; therefore keeping business running as efficiently as possible.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Corporate Trainer/Leader
Genesis Marketing
Forest Park, Illinois
03.2022 - 04.2023
- Continually build business and personal rapport by "assuming the sale;" remaining indifferent in the face of customer objections with open body language, providing as much information in short, easy to understand sentences to individuals of all socioeconomic backgrounds
- Document & track all updated utility accounts on a daily basis to ensure accurate reporting of newly activated accounts and weekly goals
- Travel across the state, usually Chicagoland area, meeting residential and commercial clients updating Utility accounts (i.e. ComEd, Ameren, Nicor & People's Gas) ensuring they are compliant with new mandates and the continued success of the Community Solar programs by emphasizing savings and benefits
- Promoted to Corporate Trainer in one week from start date; giving me the opportunity to train, grow and develop future leaders of my own team at an unusually fast rate
City Carrier Assistant
United States Postal Service (USPS)
Lyons, Illinois
04.2021 - 04.2022
- Make 1,000+ door-to-door deliveries for mail pieces and deliver approximately 75+ packages a day varying in size and shape
- Acclimated to working in varying weather conditions in a safe and consistent manner
- Provide exceptional customer service skills while delivering mail pieces and packages to residences and businesses
- Routinely displayed multi-tasking abilities with route memorization, job duties and avoiding occupational hazards
Pharmacy Technician
CVS Pharmacy
Chicago, Illinois
03.2020 - 08.2021
- Prepare, Count and Fill prescriptions accordingly while eliminating the potential for human error by ensuring the accuracy of each prescription
- Continually maintain OTC (Over-the-Counter) and pharmacy inventory, properly documenting, and disposing expired products
- Verify patients' insurance coverage/eligibility to process claims and to mitigate patient's billing concerns and questions
- Identify medications requiring special storage and/or handling (i.e., hazardous medications & refrigerated medications)
Lead Bartender/Supervisor
Vapiano
Chicago, Illinois
08.2018 - 03.2020
- Behind a full-service bar functioning as a certified bartender and barista serving a host of popular alcoholic and coffee drinks (i.e., espresso, latte macchiato, etc.)
- Performed multiple other in-house roles (i.e., Prep, Line Cook, Host & Busser)
- Later began assisting and taking charge with supervisor tasks after 6 months of employment and became CERTIFIED on prep/cooking stations (i.e., Liquor/Food Orders, scheduling, interviewing, hiring, and training new bartenders & staff)
- Create & maintain positive relationships with vendors, staff, customers, and nearby businesses
Bartender/Security Officer
Room 2
Chicago, IL
08.2018 - 06.2019
- Managed bar inventory and restocked supplies to ensure seamless operations.
- Trained new bartenders on drink recipes and customer service standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Collaborated with law enforcement during investigations or emergency situations.
Event Usher/Staff Security
Monterrey Security
Chicago, IL
04.2015 - 12.2018
- Checked tickets and screened guests at the entrances of events to ensure only authorized personnel were allowed access.
- Worked closely with security personnel to ensure safety of everyone present at the venue.
- Responded promptly to requests from guests or staff members for assistance or information.
- Managed guest relations by resolving conflicts in a timely manner.
- Provided support in tear down activities such as packing up equipment and cleaning up leftover debris after conclusion of event.
- Monitored crowd flow during the event and identified any potential safety hazards.
Host/Guest Ambassador
Kings Dining And Entertainment
Chicago, Illinois
05.2016 - 09.2018
- Greeted and seated guests at lane tables promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Ensuring all guests on premises are compliant with rules of conduct on premises (i.e. no over intoxication, violent or lude behavior/comments, checking IDs to ensure 21+ after 9PM)
Education
Bachelor of Arts (B.A.) - Communication, Music Business
Western Illinois University
Macomb, Illinois12-2018
Skills
- Training/Leadership/Management Skills
- Familiarity with High-Intensity & Low-Intensity Environments
- Effective Organizational & Time Management Skills
- Superior Interpersonal Communication
- Conflict Resolution Management
- Intermediate-Advanced Level Technological Skills
- Media & Marketing
- Workplace Safety & Efficiency
- Vehicular & Machinery Operation
- Critical Thinking
- Situational & Contextual Awareness
Timeline
Shift Lead/Supervisor
Walgreens Co
11.2023 - 03.2025
Service Delivery/Shift Leader
Divvy/Shift Transit
04.2022 - 11.2024
Corporate Trainer/Leader
Genesis Marketing
03.2022 - 04.2023
City Carrier Assistant
United States Postal Service (USPS)
04.2021 - 04.2022
Pharmacy Technician
CVS Pharmacy
03.2020 - 08.2021
Lead Bartender/Supervisor
Vapiano
08.2018 - 03.2020
Bartender/Security Officer
Room 2
08.2018 - 06.2019
Host/Guest Ambassador
Kings Dining And Entertainment
05.2016 - 09.2018
Event Usher/Staff Security
Monterrey Security
04.2015 - 12.2018
Bachelor of Arts (B.A.) - Communication, Music Business
Western Illinois University