Hi, I’m
MARTHA Anderson PERIE
Apple Valley,California
Summary
My background has been in the corporate service industry for the past 30 years.Beginning as an on-call customer service employee on to a part time employee and later promoted to a full time senior operator. Currently employed as a Southern California Edison employee with benefits and perks.
Overview
22
years of professional experience
Work History
Southern California Edison
Corporate Receptionist
08.2001 - Current
Job overview
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered and quickly redirected large volume of calls on central system.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Kept records in CRM to maintain customer data.
State Farm Insurance Inc
Office Representative
04.2020 - 12.2021
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
Education
Wynne High SchoolWynne, AR
Skills
- Meeting Support
- Corporate Messaging
- Company Directory
- Organization and Efficiency
- Data Inputting
- Phone Call Direction
- Information Updates
- Business Operations
- Call Distribution
- Telephone Skills
- Multi-Line Telephone Systems
- Clerical Support
- Outbound Calls
- Call Screening
- Customer Satisfaction
- Information Protection
- Standard Operating Procedure
- Business Operations Understanding
- Service Quality
- Verbal and Written Communication
Timeline
Office Representative
State Farm Insurance Inc
04.2020 - 12.2021
Corporate Receptionist
Southern California Edison
08.2001 - Current