Martha Bain
Rochester,NY
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Supervisor, OAR Coordinator
University of Rochester
Rochester, NY
02.2025 - Current
- Evaluations, and recommendations for hiring, promotions, and terminations
- Independently manage complex assignments with sound judgment, discretion, and strict confidentiality
- Coordinate staffing operations, prioritizing assignments and aligning coverage with departmental needs
- Support high-volume recruitment efforts, managing 30–50 applicants weekly while maintaining accurate OAS tracking
- Oversee multiple operational functions including staff check-ins, quality control, site assessments, payroll Supervise and lead OAR Float Pool staff, including training, performance processing, and staff education
- Drive continuous improvement by updating workflows, enhancing documentation, and maintaining consistent communication across teams
- Serve as primary point of contact for Float Pool operations, ensuring continuity of service and staff support
- Lead monthly staff meetings and foster a collaborative, engaged team environment through regular communication and feedback
OAR Lead
University of Rochester
Rochester, NY
04.2023 - 02.2025
- Oversaw front-end operations to ensure efficient patient check-in and check-out processes
- Led team in delivering a welcoming, patient-centered experience while coordinating follow-up and imaging appointments
- Maintained and updated workflow processes, ensuring training materials remained current and staff were properly trained on changes
- Promoted smooth clinic flow through strong organization, communication, and attention to detail
Department Manager
McDonald's
Newark, NY
05.2003 - 03.2024
- 20 years of progressive management experience with McDonald's, leading high-volume restaurant operations
- Led, coached, and developed diverse teams, fostering a positive, accountable, and performance-driven culture
- Managed full-cycle staffing including recruiting, onboarding, training, and scheduling to ensure optimal coverage
- Provided performance coaching, addressed attendance and behavioral issues, and resolved employee conflicts
- Improved employee retention through enhanced onboarding, consistent training, and strong leadership presence
- Maintained high standards for quality, customer service, and operational efficiency in a fast-paced environment
Prep Cook
Wegmans
Webster, NY
06.2018 - 08.2020
- Started as cashier delivering efficient, positive customer checkout experiences in a high-volume retail environment
- Advanced to sales role, providing product samples and recommending meal ideas to enhance customer engagement and drive sales
- Promoted to prep cook, preparing hot and cold bar items while maintaining food quality, safety, and presentation standards
- Provided product knowledge and cooking guidance to customers, strengthening service experience and building customer trust
- Demonstrated adaptability and strong communication skills through progressive role advancement and expanded responsibilities
Education
Licensed Practical Nurse - Workforce Development Program
Monroe Community College
Rochester, NY01-2026
High School Diploma - undefined
Sodus High School
Sodus, NY06-1997
Skills
- Staff Supervision & Training
- Office Administration
- Payroll & Scheduling
- Recruitment & Onboarding
- Patient Relations & Communication
- Workflow & Process Improvement
- Confidential Information Handling
- Microsoft Office & EMR Systems
- HIPAA regulations
- Effective problem solving
- Staff training and development
Certification
- Licensed Practical Nurse - January 2026
- First Aid/CPR Certified
Timeline
Medical Office Supervisor, OAR Coordinator
University of Rochester
02.2025 - Current
OAR Lead
University of Rochester
04.2023 - 02.2025
Prep Cook
Wegmans
06.2018 - 08.2020
Department Manager
McDonald's
05.2003 - 03.2024
High School Diploma - undefined
Sodus High School
Licensed Practical Nurse - Workforce Development Program
Monroe Community College