Summary
Overview
Work History
Education
Skills
Groups
Additional Information - Completed Trainings
Languages
Timeline
Generic

Martha Becerra

Castle Rock,CO

Summary

Resourceful and detail-oriented group administrator with 10 years of experience in benefits administration, customer support, and IT support. Proficient in various software systems, including Salesforce, Microsoft Office, and SharePoint. Skilled in legal drafting, quality assurance, and training & development. Bilingual in Spanish.

Overview

14
14
years of professional experience

Work History

New Group Administrator

Delta Dental Colorado
10.2016 - Current
  • Responsible for implementing group benefits, eligibility information, rates, and maintaining current Delta Dental customers plans
  • There are over 100 Large groups and over 5,000 small groups
  • Reviewing of all materials submitted for implementation from Sales and outside brokers for completeness and accuracy
  • Create and/or coordinates the legal documents/contracts between Delta Dental and our clients, for small groups and large groups
  • Coordinate standard benefit amendments, rates amendments, eligibility transfers, producer amendments, and web security amendment into the claim system
  • Review information received for renewals, terminations and changes for accuracy and ensures the information complies with internal policies and procedures
  • Communicate with internal and external customers via phone or email for verification of information
  • Provide education/training to brokers and groups on the use of the web/self service capabilities including reporting, eligibility updates and online billing for Small Groups
  • Create and Assist in creating department SOP's
  • Conduct department QA's
  • Train other departments on QA process
  • Maintain and distribute workflow for our small group team
  • Work in Salesforce
  • Primary tester for new system or product rollouts, regression testing, system updates and changes
  • Troubleshoot and provide information if a HIPAA violation occurs, stay up to date on rules and regulations
  • Website, claim's system, and testing with regard to system updates or changes as needed

Group Administrator Support

Delta Dental Colorado
10.2015 - 10.2016
  • Answer calls from employers, human resources, administrators and brokers regarding eligibility
  • Data entry of eligibility and COBRA paid through reports into the billing and claims system
  • New hire enrollments and understanding of group contracts
  • Monitor daily work and metrics
  • Linking reports and member system hold reports
  • Implements administrative changes in the billing and claims system as requested by Group Processors, Group Benefit Administrators and Brokers
  • Website, claims system and technical release training
  • Conduct QA

Mobility Specialist

DIRECTV
05.2011 - 05.2013
  • Provide support for Billing, Analysis, and Reconciliation
  • Assist with asset and vendor management Records Retention
  • Actively monitor open trouble tickets for timely resolution and ensure vendor compliance
  • Actively answer help desk calls to assist field markets review and resolve all order problems, changes or delays
  • Management Process
  • Keep Inventory of all cell phone and technician Devices Keep track of inventory for Department accessories and Cell phone and Technician devices accessories
  • Assist with Quality Assurance of contracts

Education

High school or equivalent -

Warren High School
Downey, CA
06.2001

Skills

  • IT Support
  • Microsoft Windows Server
  • HRIS
  • Microsoft Exchange
  • Word
  • Legal drafting
  • 10 key typing
  • Active Directory
  • Microsoft office
  • Communication skills
  • Help Desk
  • Training & development
  • Network Support
  • Telephony
  • Sharepoint
  • Account Management
  • Legal Research
  • Quality assurance
  • Computer skills
  • IT
  • Analysis skills
  • Quality audits
  • Powerpoint
  • HIPAA
  • Benefits administration
  • Customer support
  • DNS
  • Microsoft Windows
  • VoIP
  • System Administration
  • LAN
  • Bilingual
  • Sales Support
  • Outlook
  • Desktop Support
  • Microsoft Office
  • Customer service
  • Excel
  • Presentation skills
  • Operating Systems

Groups

  • Inclusion, Diversity and Belonging Committee, 05/01/24, Present
  • Smile Squad, 09/01/22, Present
  • Inclusion and Diversity Sub Committee, 06/01/22, Present

Additional Information - Completed Trainings

  • Effective Communication in the Workplace (Certificate)
  • Personal Development (Certificate)
  • Communication & Social Skills (Certificate)
  • Listening Skills (Certificate)
  • Part of BRS (Benefit Standardization Review) for Large Group
  • Part of creating and testing Plan ID's
  • Trained in Large and Small group implementation.
  • Trained in Quality Assurance
  • Completed Advanced Excel Training
  • Project Human Resources (HR) and Communications Management.
  • Understanding HIPAA
  • Tackling Race Bias at Work: Managers' Guide
  • Human Resource Information System (HRIS) Training
  • Expert Excel training (Certificate)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

New Group Administrator

Delta Dental Colorado
10.2016 - Current

Group Administrator Support

Delta Dental Colorado
10.2015 - 10.2016

Mobility Specialist

DIRECTV
05.2011 - 05.2013

High school or equivalent -

Warren High School

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Martha Becerra