Martha Casanova
Glendale,Arizona
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
28
28
years of professional experience
Work History
Customer Service Associate
Maximus Federal
Phoenix, AZ
07.2013 - 04.2025
- Provided exceptional support to clients through phone communication.
- Resolved customer inquiries efficiently
- Collaborated with team members to enhance service delivery processes.
Clean Room Operator
Medtronics, Inc.
Tempe, Arizona
08.1997 - 09.2010
- Operated cleanroom equipment to maintain sterile environments.
- Ensured compliance with safety and regulatory standards consistently.
- Monitored air quality and particle counts regularly.
- Collaborated with team members to streamline workflows effectively.
- Documented procedures and maintenance logs accurately.
- Trained new operators on cleanroom protocols and procedures thoroughly.
- Followed safety protocols when working with hazardous materials and chemicals.
- Maintained inventory of supplies needed to support operations in the cleanroom facility.
Education
Medical Billing And Coding
05.2012
Skills
- Conflict resolution
- Call center software
- Data entry accuracy
- Call handling
- Effective communication
- Problem solving
- Remote office availability
Languages
Spanish
Professional
Timeline
Customer Service Associate - Maximus Federal
07.2013 - 04.2025
Clean Room Operator - Medtronics, Inc.
08.1997 - 09.2010
Carrington College - , Medical Billing And Coding