Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Casanova

Glendale

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

1
1
Language
29
29
years of professional experience

Work History

Customer Service Representative

Regalo Healthcare
Phoenix, AZ
09.2026 - Current
  • Resolved patient and customer inquiries with accurate product, order, and account support.
  • Documented service requests, complaints, and resolutions in customer records and tracking systems.
  • Verified account information and eligibility details to support timely service delivery.
  • Escalated complex issues and followed through until complete resolution.

Customer Service Associate

Maximus Federal
Phoenix, AZ
07.2013 - 04.2025
  • Provided exceptional support to clients through phone communication.
  • Resolved customer inquiries efficiently
  • Collaborated with team members to enhance service delivery processes.

Clean Room Operator

Medtronics, Inc.
Tempe, Arizona
08.1997 - 09.2010
  • Operated cleanroom equipment to maintain sterile environments.
  • Ensured compliance with safety and regulatory standards consistently.
  • Monitored air quality and particle counts regularly.
  • Collaborated with team members to streamline workflows effectively.
  • Documented procedures and maintenance logs accurately.
  • Trained new operators on cleanroom protocols and procedures thoroughly.
  • Followed safety protocols when working with hazardous materials and chemicals.
  • Maintained inventory of supplies needed to support operations in the cleanroom facility.

Education

Medical Billing And Coding

Carrington College
Phoenix, AZ
05-2012

Skills

  • Conflict resolution
  • Call center software
  • Data entry accuracy
  • Call handling
  • Effective communication
  • Problem solving
  • Remote office availability
  • Customer service

Languages

Spanish
Professional

Timeline

Customer Service Representative

Regalo Healthcare
09.2026 - Current

Customer Service Associate

Maximus Federal
07.2013 - 04.2025

Clean Room Operator

Medtronics, Inc.
08.1997 - 09.2010

Medical Billing And Coding

Carrington College