Martha Catano
Katy,TX
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks in high-demand environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Product Demonstrator
Costco
12.2023 - Current
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Recommended specific product options to meet customer needs.
Teacher's Aide
Wonder Years Learning Center, INC
12.2019 - 11.2023
- Assisted teachers with supervision and care of group of 20 children.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Child Caregiver
Contracted Services
02.2019 - 12.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Switchboard Operator
Memorial Hermann Memorial City Medical Center
08.2011 - 01.2019
- Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.
- Responds quickly and effectively to all emergency codes using proper hospital procedures.
- Answered calls on second ring and engaged customers with friendly, professional demeanor.
- Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians. Make announcements as requested over hospital intercom.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Dietary Aide
West Houston Medical Center
02.2006 - 12.2009
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Processed customer payments and balanced cash drawers.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
High School Diploma -
Saint Augustine Catholic Church
Skills
- Operate Switchboards
- PA Systems
- Effective Customer Communication
- Telecommunications
- Early Childhood Training
- Teach Social Skills
Timeline
Product Demonstrator
Costco
12.2023 - Current
Teacher's Aide
Wonder Years Learning Center, INC
12.2019 - 11.2023
Child Caregiver
Contracted Services
02.2019 - 12.2019
Switchboard Operator
Memorial Hermann Memorial City Medical Center
08.2011 - 01.2019
Dietary Aide
West Houston Medical Center
02.2006 - 12.2009
High School Diploma -
Saint Augustine Catholic Church