Martha Covarrubias
Los Angeles,CA
Summary
Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using QuickBooks and Rent Manager to effectively manage customer accounts, and resolve escalated customer complaints.
Overview
19
19
years of professional experience
Work History
Property Management Specialist
A.E.A Property Services
10.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Utilization Management Coordinator
Health Net, Inc. Of California
10.2014 - 08.2017
- Performed prior authorization review of services requiring notification.
- Collaborated with healthcare team members to ensure compliance with utilization management policies.
- Maintained current knowledge of state and governmental regulations pertaining to managed care organizations.
Accounts Receivable Specialist
L.A. Courier Service
04.2004 - 10.2014
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CASkills
- City and County Regulations
- Tenant and Eviction Laws
- Multi-Family Property Management
- Property Management Software Understanding
- Rent Collection
- Administrative Support
- Mortgages and Loans
- Commercial Property
Timeline
Property Management Specialist
A.E.A Property Services
10.2018 - Current
Utilization Management Coordinator
Health Net, Inc. Of California
10.2014 - 08.2017
Accounts Receivable Specialist
L.A. Courier Service
04.2004 - 10.2014
High School Diploma -
Santa Monica High School
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