Martha Elimo
Tulsa
Summary
I aim to further my education in Business Administration while utilizing my strong characteristic traits to gain experience.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
WeStreet Credit Union
07.2023 - 03.2025
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Banker
City National Bank
02.2023 - 06.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
Direct Support Professional • Caretaker
Class LTD
09.2021 - 03.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
IT Intern • Help Desk Representative
Jakes Fireworks
05.2022 - 08.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Assistant Manager • Waitress/ Hostess
Mi Torito Restaurant
07.2021 - 06.2022
Cashier • Team Member
Casey’s General Store
05.2021 - 07.2021
Direct Support Professional • Caretaker
Residential Treatment Services for Southeast Kansas (RTSSK)
09.2019 - 03.2021
Production Laborer • Line Leader
J&M Foods
07.2018 - 08.2019
Education
Bachelor’s - Management
Pittsburg State University
Pittsburg, KS03.2025
Associates of Science - Business Management
Labette Community College
Parsons, KS01.2021
Skills
- Multitask
- Good Communicator
- Fast Learner
- Sociable
Goals
I aim to further my education in Business Administration while utilizing my strong characteristic traits to gain experience.
Timeline
Member Service Specialist
WeStreet Credit Union
07.2023 - 03.2025
Banker
City National Bank
02.2023 - 06.2023
IT Intern • Help Desk Representative
Jakes Fireworks
05.2022 - 08.2022
Direct Support Professional • Caretaker
Class LTD
09.2021 - 03.2023
Assistant Manager • Waitress/ Hostess
Mi Torito Restaurant
07.2021 - 06.2022
Cashier • Team Member
Casey’s General Store
05.2021 - 07.2021
Direct Support Professional • Caretaker
Residential Treatment Services for Southeast Kansas (RTSSK)
09.2019 - 03.2021
Production Laborer • Line Leader
J&M Foods
07.2018 - 08.2019
Associates of Science - Business Management
Labette Community College
Bachelor’s - Management
Pittsburg State University
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