Martha Espinoza
Dallas,TX
Summary
Dynamic and adaptable professional with a proven track record at Propio Language Services and Stitch Fix, excelling in customer service and Spanish interpreting. Skilled in video remote interpreting and Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
Propio Language Services
08.2024 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through verbal communication.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken language other than English and vice versa.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Managed approximately 50-60 incoming call per day from clients.
Client Experience Specialist
Stitch Fix
12.2021 - 05.2024
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries by 40-50 email, chat, calls and asked appropriate questions to facilitate resolution.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Shipping and Receiving Clerk
Stitch Fix
02.2016 - 12.2021
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Education
GED -
Mesquite Academy
Mesquite, TX03.2013
Skills
- Fluent English and Spanish
- Telephone interpreting
- Video remote interpreting
- Customer service
- Simultaneous translations experience
- Problem-solving
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 7 in the development of Inventory Control.
- Supervised team of 10 staff members.
- Documented and resolved loss of shipments which led to new shipment provider.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Propio Language Services
08.2024 - Current
Client Experience Specialist
Stitch Fix
12.2021 - 05.2024
Shipping and Receiving Clerk
Stitch Fix
02.2016 - 12.2021
GED -
Mesquite Academy
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