Martha Fernandez
Lafayette,LA
Summary
Dynamic professional with proven expertise in organization and verbal communication, demonstrated during tenure at House of Culture. Excelled in greeting clients, managing data entry, and enhancing customer satisfaction through meticulous attention to detail and prompt service resolution. Skilled in office management, showcasing a blend of hard and soft skills to improve operational efficiency.
Overview
18
18
years of professional experience
Work History
Receptionist
House of Culture
01.2016 - 05.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
Waitress
Italian Restaurant
09.2013 - 11.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Housekeeping Room Attendant
Hotel Las Americas Isla Azul Group
04.2009 - 08.2013
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Housekeeping Room Attendant
Hotel Melia Santiago. Melia Group
02.2006 - 03.2009
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Education
Bachelor of Science - Tourism
Tourism Training School
Santiago De Cuba, Cuba12-2005
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Mail handling
- Verbal and written communication
- Scheduling appointments
- Data Entry
- Office Management
Timeline
Receptionist
House of Culture
01.2016 - 05.2024
Waitress
Italian Restaurant
09.2013 - 11.2015
Housekeeping Room Attendant
Hotel Las Americas Isla Azul Group
04.2009 - 08.2013
Housekeeping Room Attendant
Hotel Melia Santiago. Melia Group
02.2006 - 03.2009
Bachelor of Science - Tourism
Tourism Training School
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