Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Garcia

West Hartford,CT

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

5
5
years of professional experience

Work History

Hostess

Bartaco
05.2019 - 08.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Server

Ocho Cafe
04.2018 - 08.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Bachelor of Science - Allied Health Sciences

University of Connecticut
Storrs, CT
05.2024

GED -

William Hall High School
West Hartford
06.2019

Skills

  • Server Support
  • Dining Room Management
  • Dining Area Maintenance
  • Event Planning
  • Guest Engagement
  • Customer Service
  • Emergency Care
  • Cleanliness and Sanitation
  • Guest Services

Languages

Spanish
Native or Bilingual

Timeline

Hostess

Bartaco
05.2019 - 08.2023

Server

Ocho Cafe
04.2018 - 08.2019

Bachelor of Science - Allied Health Sciences

University of Connecticut

GED -

William Hall High School
Martha Garcia