Martha Hathcote
Saratoga
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
Work History
Cleaner
New Life Church batson
Batson
07.2024 - Current
- Cleaned and sanitized various surfaces to maintain a hygienic environment.
- Operated cleaning equipment such as vacuums and floor scrubbers effectively.
- Managed waste disposal and recycling in accordance with company procedures.
- Followed safety guidelines while using chemicals and cleaning agents responsibly.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Swept sidewalks and driveways of debris.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
Driver
DoorDash
10.2020 - Current
- Delivered food orders promptly and efficiently to customers.
- Navigated routes using GPS technology for timely deliveries.
- Communicated effectively with customers regarding order status and issues.
- Maintained vehicle cleanliness and ensured safety standards were followed.
- Adapted to changing delivery schedules and customer requests quickly.
- Collaborated with team members to improve delivery processes and efficiency.
- Managed multiple deliveries simultaneously while adhering to company policies.
- Reported vehicle maintenance needs and addressed minor repairs as needed.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
Waitress
Mongolian Grill
Sugar land
03.2010 - 12.2010
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted customers with menu selections and special requests.
- Served food and beverages promptly to enhance guest experience.
- Maintained cleanliness of dining area and table settings.
- Handled cash transactions and processed payments efficiently.
- Monitored customer satisfaction and addressed concerns promptly.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Greeted customers and provided menus.
- Checked that all orders were accurate before delivering to customers.
Decorator
Freeman Decorating Company
Houston
10.2008 - 07.2009
- Designed and executed decorative themes for various events and occasions.
- Collaborated with clients to understand their vision and preferences.
- Selected materials, colors, and furnishings that aligned with project requirements.
Cashier
Randalls
Stafford
07.2008 - 07.2009
- Processed customer transactions efficiently and accurately at a leading grocery chain.
- Managed cash register operations while maintaining compliance with company policies.
- Assisted customers with inquiries, providing helpful and friendly service.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Handled returns and exchanges, ensuring adherence to store guidelines.
- Balanced cash drawer at end of shifts, ensuring accuracy in financial reporting.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
CVS Pharmacy
Stafford
03.2005 - 07.2007
- Processed customer transactions efficiently and accurately at a leading grocery chain.
- Managed cash register operations while maintaining compliance with company policies.
- Assisted customers with inquiries, providing helpful and friendly service.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Handled returns and exchanges, ensuring adherence to store guidelines.
- Collaborated with team members to improve workflow during peak hours.
- Balanced cash drawer at end of shifts, ensuring accuracy in financial reporting.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
Medical Billing And Coding - Medical Billing And Coding
Penn Foster Career School
Scranton, PAJohn Foster Dulles High School
Sugar Land, TXSkills
- Conflict resolution
- Customer service
- Cash handling
- Communication skills
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Order fulfillment
- Effective communication
- Adaptability
- Critical thinking
- Cleanliness
- Professionalism
- Organizational skills
- Glass and window washing
- Restroom upkeep
- Exceptional time management
- Proper chemical handling
- Disinfection practices
- Verbal and written communication
- Housekeeping
- Able to lift [number] lbs
References
References available upon request.
Timeline
Cleaner
New Life Church batson
07.2024 - Current
Driver
DoorDash
10.2020 - Current
Waitress
Mongolian Grill
03.2010 - 12.2010
Decorator
Freeman Decorating Company
10.2008 - 07.2009
Cashier
Randalls
07.2008 - 07.2009
Cashier
CVS Pharmacy
03.2005 - 07.2007
Medical Billing And Coding - Medical Billing And Coding
Penn Foster Career School
John Foster Dulles High School