Summary
Overview
Work History
Education
Skills
Timeline
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Martha Herrera

Norwalk,CA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

16
16
years of professional experience

Work History

Customer Service Lead

Ingredientsonline.com
Cerritos, CA
03.2018 - 02.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Liaison between the customer and all internal departments, such as Accounting, Shipping, and Sales.

Customer Service Representative

Smurfit Kappa Graphics
Industry, CA
11.2011 - 07.2017
  • Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
  • Ensured accurate order entry into company's system for tracking purposes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Managed key account service, providing exceptional support to foster loyalty and retention.

Customer Service Entry Clerk

True Religion Jeans
Vernon, CA
07.2008 - 07.2010
  • Performed data entry tasks including entering sales orders into databases.
  • Handled confidential financial transactions such as credit card payments or refunds securely.
  • Processed returned merchandise by checking for damage before restocking shelves.
  • Resolved customer complaints and issued refunds as needed.

Education

High School Diploma -

Norwalk High School
Norwalk, CA
06-2003

Skills

  • Telephone etiquette
  • Sales
  • CRM software
  • Bilingual (Spanish)
  • Microsoft outlook
  • Document control
  • Stock management

Timeline

Customer Service Lead

Ingredientsonline.com
03.2018 - 02.2024

Customer Service Representative

Smurfit Kappa Graphics
11.2011 - 07.2017

Customer Service Entry Clerk

True Religion Jeans
07.2008 - 07.2010

High School Diploma -

Norwalk High School

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Martha Herrera