Martha Kissler
Charlotte,NC
Summary
Outgoing Office Administrator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Team player willing to jump in and support the business needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager/Lead Agent
The Harden Agency/Allstate
Charlotte, NC
09.2021 - Current
- Handle general office administration, including typing, customer contact, ordering office supplies, taking care of maintenance issues, training
- Greet clients
- Collect payments
- Supervise office staff
- Support and train staff
- Handle direct administrative issues
- Handle some financials
- Quote and submit policies
Office Manager/Insurance Specialist
Pegram Insurance Agency
Charlotte, NC
06.2009 - 09.2021
- Grow productive relationships with potential and current clients
- Maintain all invoices/receipts for AP/AR
- Quote, sell, and endorse policies
- Contact companies to resolve customer issues
- Hire and train insurance agents
- Keep supplies replenished
- Make sure all agents stay on task
- Answer inbound phone calls
- Contact customers for and additional information needed for underwriting
- Stay on top of compliance issues
- Make sure all agents CE is taken care of before license expiration
Wendy's manager
Wendy's
Charlotte, NC
08.1994 - 06.2009
- Responsible for running a fast restaurant for any/all shits
- Handled day-to-day operations
- Managed shifts
- Handled all scheduling in Microsoft and product ordering
- Made daily deposits
- Kept sales volume high by keeping employees on task
- Assured customer satisfaction at all times
- Trained new and ongoing staff
Education
AA - Mathematics
Central Piedmont Community College
December 2017
High school diploma - Applied Mathematics
Hibriten High School
May 1993
Skills
- Office Management
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Account Management
- Marketing
- Microsoft Office
- Google Docs
- Customer service
- Customer retention
Additional Information
- Certifications and Licenses , Property and Casualty License July 2009 to Present Active license for North and South Carolina Health Insurance License November 2021 to Present North and South Carolina
Timeline
Office Manager/Lead Agent
The Harden Agency/Allstate
09.2021 - Current
Office Manager/Insurance Specialist
Pegram Insurance Agency
06.2009 - 09.2021
Wendy's manager
Wendy's
08.1994 - 06.2009
AA - Mathematics
Central Piedmont Community College
High school diploma - Applied Mathematics
Hibriten High School
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