Martha Kissler
The Harden Agency/Allstate
Charlotte,NC
28
years of professional experience
1
Certification
Outgoing Office Administrator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Team player willing to jump in and support the business needs.
Work History
Office Manager/Lead Agent
5 Years 2 Months- Handle general office administration, including typing, customer contact, ordering office supplies, taking care of maintenance issues, training
- Greet clients
- Collect payments
- Supervise office staff
- Support and train staff
- Handle direct administrative issues
- Handle some financials
- Quote and submit policies
Office Manager/Insurance Specialist
12 Years 3 Months- Grow productive relationships with potential and current clients
- Maintain all invoices/receipts for AP/AR
- Quote, sell, and endorse policies
- Contact companies to resolve customer issues
- Hire and train insurance agents
- Keep supplies replenished
- Make sure all agents stay on task
- Answer inbound phone calls
- Contact customers for and additional information needed for underwriting
- Stay on top of compliance issues
- Make sure all agents CE is taken care of before license expiration
Wendy's manager
14 Years 10 Months- Responsible for running a fast restaurant for any/all shits
- Handled day-to-day operations
- Managed shifts
- Handled all scheduling in Microsoft and product ordering
- Made daily deposits
- Kept sales volume high by keeping employees on task
- Assured customer satisfaction at all times
- Trained new and ongoing staff
Education
AA - Mathematics
High school diploma - Applied Mathematics
Skills
Office Management
Accounts Payable
Accounts Receivable
Bookkeeping
Account Management
Marketing
Microsoft Office
Google Docs
Customer service
Customer retention
Additional Information
- Certifications and Licenses , Property and Casualty License July 2009 to Present Active license for North and South Carolina Health Insurance License November 2021 to Present North and South Carolina
Timeline
Office Manager/Lead Agent
The Harden Agency/Allstate
09.2021 - CurrentRead More
Office Manager/Insurance Specialist
Pegram Insurance Agency
06.2009 - 09.2021Read More
Wendy's manager
Wendy's
08.1994 - 06.2009Read More
Central Piedmont Community College
AA from Mathematics
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Hibriten High School
High school diploma from Applied Mathematics
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