Martha Ledezma
Decatur,AL
Summary
Proven leader with extensive experience at Burger King and Zaxby’s, adept in team leadership and customer service. Excelled in fostering team cohesion and motivating staff to exceed performance goals. Demonstrated expertise in money handling, reducing discrepancies significantly. Skilled in decision-making, ensuring high-quality service and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Decatur, AL
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Member
Burger King
Decatur, AL
06.2024 - Current
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Crew Leader
AMC Theatres
Decatur, AL
08.2023 - 01.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Team Member
Zaxby’s
Decatur, AL
10.2022 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
Certification
ServSafe
Timeline
Assistant Manager
Burger King
09.2024 - Current
Team Member
Burger King
06.2024 - Current
Crew Leader
AMC Theatres
08.2023 - 01.2024
Team Member
Zaxby’s
10.2022 - 09.2023
ServSafe