Martha Linhoss
Venue Operations Manager & Event Production
Seattle,WA
Summary
Venue Operations Manager & Event Production Leader with 20 years of experience in music venues and large-scale events. Known for exceptional attention to detail, quick adaptability, and strong team leadership. Proven success in coordinating complex logistics and creating efficient operational systems. Skilled at executing high-impact events, managing diverse teams, and solving problems proactively. Ready to take on new challenges with a focus on delivering seamless, memorable experiences and supporting team success.
Overview
11
11
years of professional experience
Work History
General Manager
Q Nightclub
04.2018 - 12.2024
- Managed day-to-day operations of one of Seattle's largest music and dance venues, spanning over 12,000 sq. ft., with a focus on providing exceptional guest experiences, optimizing staff coordination, and ensuring smooth nightly event execution.
- Led a team of up to 75 staff members and 100+ contractors; overseeing management teams for security, bar, VIP, tech, box office, and facility maintenance, ensuring seamless operations and high-quality service.
- Served as the HR point of contact for all staff; providing support, guidance, and conflict resolution, while fostering a positive work environment and promoting staff engagement and retention.
- Oversaw Creative Director and coordination with talent agencies on event logistics, including advancing, hospitality, transportation, accommodations, and contract payments for local and high-profile international artists.
- Facilitated payroll for venue staff, ensuring accurate and timely compensation.
- Managed payments for outside contractors, processing all invoices for services rendered.
- Reconciled nightly bookkeeping, working with accountants to ensure accurate tax information and financial records.
- Handled vendor relations, maintaining strong partnerships.
- Collaborated with external agencies such as Seattle Police, Seattle Fire, City of Seattle, and Liquor Control Board to ensure safety, compliance, and regulatory adherence.
- Maintained majority of Asst. GM responsibilities while in GM role.
Assistant General Manager
Q Nightclub
06.2015 - 04.2018
- Served as primary point of contact during nightly operations, ensuring smooth execution and troubleshooting issues.
- Coordinated with day and night teams to align venue operations for each event.
- Developed staffing schedules, assisted with payroll, and contributed to budgeting.
- Actively contributed to marketing and promotions to boost the venue’s brand and visibility.
- Addressed customer complaints swiftly, maintaining a positive guest experience and resolving issues in real time.
- Mentored staff, fostering a supportive work environment to enhance performance and retention.
- Assisted in recruiting, hiring, and onboarding new employees to build a skilled workforce.
- Managed purchasing for venue operations, including bar supplies and event materials, and monitored quarterly inventory.
- Led marketing campaigns to promote VIP experiences, special events, and ticket sales, increasing visibility and revenue.
Venue Manager
Q Nightclub
10.2013 - 06.2015
- Was instrumental in creating and developing key department operational systems as the venue opened
- Designed and implemented the venue rental program to streamline event bookings.
- Developed bar & VIP programs to enhance guest experience and boost revenue.
- Wrote and structured the employee handbook, defining policies and procedures.
- Built and implemented efficient processes for managing private events, ensuring smooth coordination and customer satisfaction.
- Managed all off-hour private events, including corporate functions and large-scale parties, optimizing space utilization to increase revenue potential.
Skills
Operations management
Additional Event Management
Current large-scale events that I contract with include:
- PrideFest (2013 - current)
- Folklife (2024 - current)
- BumberShoot (2023 - current)
- Burger Thug (2023 - current)
**Additional work history and referrals available upon request.
Timeline
General Manager
Q Nightclub
04.2018 - 12.2024
Assistant General Manager
Q Nightclub
06.2015 - 04.2018
Venue Manager
Q Nightclub
10.2013 - 06.2015