Martha Lopez
Hutto,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Cashier - Part Time
H.E.B.
Georgetown, TX
03.2023 - Current
- Check customer out, bag groceries
- Worked in Deli, Bakery, Market, Produce
Disbursement Clerk
Prosperity Life Insurance Group
Austin, TX
07.2025 - 03.2026
- Apply daily payments
- Daily deposits
- Process Letters
- Research on Lexus Nexus
- Process EFT banking information
- Work with different suspense accounts
- Citrix
- Fast
Collections Specialist
Auctane/Stamps.com
Austin, TX
01.2025 - 06.2025
- Collect on past due accounts/Send letters/emails/make calls
- Collect payment by CC, Check, entering into Net Suit or Billing Platform
- Contact by incoming or outgoing calls
- Zendesk
- Contract
Collections Specialist/Accounts Receivable
Robert Madden Industries
Georgetown, TX
03.2023 - 10.2024
- Responsible for working monthly reports for outstanding accounts to collect past due balance on cash/credit accounts. Putting accounts on hold if needed.
- Processing payments for customers: ACH payments, Credit Card payments, payments by check. P21, Request refund checks on credit balances on accounts
- Take incoming calls from customers and make calls to customers for payment.
- Assist with statement mailings.
- Work emails daily processing requests for invoices, statements, setting up new cash applications or credit applications. Send out credit reference letters. Create files for new accounts.
- Check on warranties for customers. Avalara site.
Area Manager
Linebarger Law Firm
Austin, TX
02.2022 - 01.2023
- Responsible for collecting property taxes for different counties.
- Review tax rolls for outstanding accounts to collect the past due taxes
- Process monthly reports for the attorneys or work on special projects.
- Managed approximately 30 calls, emails, from taxpayers in regard to delinquent taxes and process payment arrangement
- Responsible for ordering titles on the property to prepare a suit.
- Legal-Prepare accounts to foreclose the tax lien on Real property, Mobile homes, Personal property accounts. Make calls to lien holders.
- Research owner information and for any heirs, Travel as needed for court hearings.
Director of Solution Center
Citizens Inc. Insurance Company/Security Plan
Austin, TX
10.2017 - 11.2021
- Responsible for overseeing the Solution Department
- Approved time cards, Budget.
- Approved all work processed in the department and endorsed changes pertaining to beneficiary, ownership changes, name changes, address, cancellations, reinstatement, approval of all check requests.
- Assisted claims department with beneficiary changes.
- Responsible for hiring and training for the call center.
- Processed monthly reports for the attorneys or worked on special projects. Ran monthly reports for the different Counties and school districts that we
- Work closely with all departments to achieve goals
- Revised work procedures, forms for department - District offices-Funeral Homes
- Prepare metrics weekly and annual reports to evaluate production, needs and trends
- Made adjustments to improve results
- Responsible for hiring, training new specialists and ongoing training for current specialist, weekly review & coaching, QR on phone calls
- Implemented new work procedures for District staff in our Donaldsonville, LA Corporate office for better workflow and response time, created power points for zoom training.
- Handle escalated calls and resolve disputes with customers and agents.
- Worked with TDI to resolve customer complaints and auditors from PWC/Deloitte.
- Prepare Metrics weekly for the department, have weekly meetings to discuss company procedures and answer questions. Worked with other management in creating KPIs for department
- Managed calendar for PTO scheduling. Managed disciplinary actions and support specialist for resolutions.
- Support International Solutions Department as needed, backup for manager.
- Assisted International on projects, endorsements, PAR approval and check approval
Call Center Manager-Collections/Legal Assistant
Perdue Brandon Fielder Collins & Mott Law Firm
Austin, TX
10.2011 - 08.2017
- Call center would make calls to taxpayers in regard to delinquent taxes and work with them to set up payment arrangements.
- Payments made would be posted to the county website.
- Responsible for ordering titles on the property to prepare a suit.
- Legal-Prepare accounts to foreclose the tax lien on Real property, Mineral accounts, Mobile homes, Personal property accounts. Make calls to lien holders. Researched owner information and for any heirs.
- Bankruptcy-Chapter 11, 7, 13, 15-Researched accounts, E-Filed Notice of Appearance and Proof of Claims on line for different districts for our clients. Also processed withdrawals, amended files.
- Receptionist-relieved the front desk receptionist on a rotational basis.
Home Healthcare Aide / Caregiver
Health Care Provider Self Employed
Taylor, TX
01.2010 - 12.2011
- Assisted clients with basic daily needs-cooking, cleaning, driving to doctor appointments, shopping, giving medications.
Tax Preparer (part-time)
Jackson Hewitt
Georgetown, TX
12.2009 - 10.2010
- Prepared taxes, filed taxes
- Assisted bilingual customers
- Posted payments to customers taxes
- Filing, 10 key, copier, faxed
Utility Clerk
City of Taylor
Taylor, TX
03.2007 - 10.2009
- Assisted customers with new accounts, disconnects, complaints
- Posted payments made to accounts
- Mailed out monthly statements/late notices
- Balanced drawer end of day
- Assisted bilingual customers
Customer Service Representative (Part-time)
John’s Community Clinic
Taylor, TX
01.2007 - 03.2007
- Checked in customers at front desk for appointments
- Took payments and verified insurance for patients
- Assisted customers in person and Bilingual customers
- Provided assistance to clients
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
Customer Service Representative
Taylor Auto Credit
Taylor, TX
02.2006 - 01.2007
- Provided service for new customers processing new contracts
- Issued repo's as needed.
- Called customers in regards to payments
- Assisted cashier in posting payments, balancing drawer
- Assisted with transfer of title filings
Underwriting Service Assistant
State Farm Insurance
Austin, TX
04.2000 - 01.2006
- Processed changes to auto policies on coverage's per the underwriter
- Assisted district offices, rotated weekly in call center
Teller
City National Bank
Taylor, TX
08.1998 - 04.2000
- Assisted customers with banking needs-deposits, withdrawals, safety deposit boxes, credit card payments & cash withdrawals.
- Coin machine assistance and balancing the coin machine
- Balancing the credit card machine.
- Printed temporary checks as needed for customers
- Service Bilingual customers.
Owner/Operator
Home Registered Child Care
Taylor, TX
01.1997 - 08.1998
- Cared for children
- Drove to school/pickup, trips
- Provided breakfast, lunch, snacks
Customer Service Representative
Farmers Insurance Group
Round Rock, TX
01.1990 - 12.1996
- Provided customer service to insureds, agents
- Processed changes to insureds policies
- Set up ACH accounts on insureds policies
- Traveled for training to our districts
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
Education
High school diploma or GED -
Taylor High School
Taylor, TX05.1985
Skills
- Payroll administration, Effective phone call handling
- Proficient in Word, Proficient in Adobe Acrobat
- Customer relationship management software, Bilingual in Spanish
- Experience in managing teams, Mentoring
- Microsoft Access, Oracle database management
- Organizational skills, Proficient in Microsoft PowerPoint
- Budget reports, Administrative experience
- Research, Debt recovery strategies
- Analysis skills, Collections
- Lexis Nexis Accurint, Docuware System
- ADP, Computer literacy
- Staff development, Payroll
- Power Point
- Customer support specialist experience, Time management
- Interviewing, Training
- Net Suite
- Debt collection negotiation
- Zoom phone system
Spanish
Bilingual
Timeline
Disbursement Clerk
Prosperity Life Insurance Group
07.2025 - 03.2026
Collections Specialist
Auctane/Stamps.com
01.2025 - 06.2025
Cashier - Part Time
H.E.B.
03.2023 - Current
Collections Specialist/Accounts Receivable
Robert Madden Industries
03.2023 - 10.2024
Area Manager
Linebarger Law Firm
02.2022 - 01.2023
Director of Solution Center
Citizens Inc. Insurance Company/Security Plan
10.2017 - 11.2021
Call Center Manager-Collections/Legal Assistant
Perdue Brandon Fielder Collins & Mott Law Firm
10.2011 - 08.2017
Home Healthcare Aide / Caregiver
Health Care Provider Self Employed
01.2010 - 12.2011
Tax Preparer (part-time)
Jackson Hewitt
12.2009 - 10.2010
Utility Clerk
City of Taylor
03.2007 - 10.2009
Customer Service Representative (Part-time)
John’s Community Clinic
01.2007 - 03.2007
Customer Service Representative
Taylor Auto Credit
02.2006 - 01.2007
Underwriting Service Assistant
State Farm Insurance
04.2000 - 01.2006
Teller
City National Bank
08.1998 - 04.2000
Owner/Operator
Home Registered Child Care
01.1997 - 08.1998
Customer Service Representative
Farmers Insurance Group
01.1990 - 12.1996
High school diploma or GED -
Taylor High School
Personal Information
Driving License: Yes