Martha Martinez
Del Rio,TX
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. With 10+ years experience in sales/customer service in lead qualification, proven customer service and communication skills.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
16
16
years of professional experience
Work History
Parts Manager
Complete Coach Works
Del Rio, TX
12.2021 - 07.2023
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Conducted monthly audits of inventory control systems.
- Created reports to track inventory usage and performance metrics.
- Inspected returned parts for damage before restocking shelves.
- Monitored stock levels regularly to avoid backorders or shortages.
- Collaborated with other departments to ensure timely deliveries.
- Generated weekly sales reports detailing product demand patterns.
- Performed regular maintenance checks on storage facilities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Controlled daily parts program activities to improve sales and inventory management.
- Cleaned or prepared construction sites to eliminate hazards.
Parts fronts counter
Napa Pro Auto Supply
Del Rio, Texas
05.2016 - 11.2021
- Sales
- Customer Service
- Daily pre-inventory
- Daily Data entry
- Daily freight data
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Processed returns and exchanges according to company policies.
- Answered customer inquiries regarding products, services, and promotions.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Performed opening and closing duties including counting money in register drawer.
- Enforced store policies regarding payment methods, returns and exchanges.
- Provided support to staff members during peak business hours.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Maintained cleanliness and organization of counting areas to ensure a safe working environment.
- Maintained positive working relationship with fellow staff and management.
Front counter sales
Gonzalez Auto Parts
01.2016 - 05.2016
- Sales
- Customer Service
- Daily pre-inventory
- Daily Data entry
- Daily freight data
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Processed returns and exchanges according to company policies.
- Answered customer inquiries regarding products, services, and promotions.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Balanced daily receipts against sales transactions on POS system.
- Maintained clean and orderly environment by wiping down counters, sanitizing tables and removing trash and debris.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Maintained positive working relationship with fellow staff and management.
Parts Department
Mitchell Buick GMC
06.2015 - 12.2015
- Sales
- Customer Service
- Daily pre-inventory
- Daily Data entry
- Daily freight data
- Monitored inventory levels and reordered stock as needed to meet customer demand.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Received, examined and reshelved returned parts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Parts Department
Ram Country Autoplex
03.2010 - 05.2015
- Sales
- Customer Service
- Daily pre-inventory
- Daily Data entry
- Daily freight data
- Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
- Monitored inventory levels and reordered stock as needed to meet customer demand.
- Maintained accurate records of all orders, returns, exchanges and warranty information.
- Responsible for ensuring that all parts are stored in an organized manner according to safety regulations.
- Conducted regular audits of physical stock counts versus book values in order to prevent discrepancies between actual and recorded inventories.
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
- Received, examined and reshelved returned parts.
Outreach worker
Texas A&M Colonias Program
10.2007 - 05.2010
- Outreach worker
- Conducted needs assessments of clients in order to develop individualized service plans.
- Initiated contact with potential clients through phone calls, emails, and home visits.
- Developed and implemented outreach plans to engage target populations.
- Provided assistance with basic needs such as housing, employment, healthcare.
- Assisted clients in navigating various community resources and services.
- Organized and hosted workshops for the public on topics related to health and wellness.
- Collaborated closely with social workers, case managers, physicians, and other professionals to ensure client success.
- Attended conferences related to outreach work in order to stay current on best practices.
- Participated in team meetings regarding program goals and objectives.
- Created promotional materials including flyers, brochures, posters., to increase program visibility.
- Performed outreach activities at local schools in order to connect youth with available resources.
- Assisted individuals with completing applications for government benefits programs.
- Provided crisis intervention services when needed.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
Outreach worker
Americorp Vista
South Texas Food Bank
Education
High School Diploma -
Del Rio High School
Del Rio, TX12.2012
Associate of Arts - Criminal Justice
Houston Community College
Houston, TX06-2003
Skills
- Team work
- Decision maker
- Bilingual
- Invoice Processing
- Inventory Restocking
- Customer Relations
- Coordinating paperwork
- Vendor Relations
- Operations Management
- Parts documentation
- Inventory Management
- Improving customer satisfaction
- Customer Service
- Ordering parts
- Returns processing
- Sales Promotion
References
Ana Villarreal, Parts Department Manager, Hyundai of Del Rio, Villarreal.ana18@gmail.com, (830) 734-1957
Languages
- English
- Spanish
Timeline
Parts Manager
Complete Coach Works
12.2021 - 07.2023
Parts fronts counter
Napa Pro Auto Supply
05.2016 - 11.2021
Front counter sales
Gonzalez Auto Parts
01.2016 - 05.2016
Parts Department
Mitchell Buick GMC
06.2015 - 12.2015
Parts Department
Ram Country Autoplex
03.2010 - 05.2015
Outreach worker
Texas A&M Colonias Program
10.2007 - 05.2010
Outreach worker
Americorp Vista
South Texas Food Bank
High School Diploma -
Del Rio High School
Associate of Arts - Criminal Justice
Houston Community College