Martha Mercado
Ramona,CA
Summary
Dynamic restaurant server with a proven track record at Mariscos Mar De Cortez, excelling in customer satisfaction and guest relations management. Recognized for enhancing table turnover rates and training new staff. Skilled in order taking and organization, consistently delivering exceptional service while fostering strong customer loyalty.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Mariscos Mar De Cortez
Ramona, CA
08.2021 - Current
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
Restaurant Server
La Cocina
Ramona
10.2017 - Current
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Assisted in maintaining cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Trained new servers on menu items, restaurant policies, and customer service best practices.
- Recommended daily specials and upsold menu items based on guest preferences, boosting sales.
- Resolved conflicts with patrons calmly, ensuring satisfaction while adhering to restaurant policies.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Montecito High
Ramona Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Professional appearance
- Guest relations management
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Server
Mariscos Mar De Cortez
08.2021 - Current
Restaurant Server
La Cocina
10.2017 - Current
Montecito High