Martha Morales
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Answering questions they have and putting my tasks on hold to help them find what they need. Communication is key in any job. I have a lot of experience working on the sales floor and with truck shipments, getting everything out on the floor. I have been at a lead position to ensure new employees get trained and have proper knowledge. Making sure to cross train myself in multiple departments as well as others. Efficient Sales Leader adept in managing challenging situations and driving customer satisfaction through actionable solutions. Trained in converting sales with dedication to increasing revenues.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Dicks Sporting Goods
Miami, FL
11.2018 - Current
- Customer service specialist lead
- Greeted every customer that walked in the store, helped find merchandise they needed, answered all their questions
- Restocked the sales floor with new merchandise and change ads when needed
- Learned the rules and followed by them
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Completed company training
- On top of merchandise transfers and price changes
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
Education
High School Diploma -
Sports Leadership of Miami Charter High School
Miami, FL05.2018
Skills
- Fluent in English and Spanish
- Retail merchandising expertise
- Stocking and Receiving
- Cash register operation
- Training & Development
- Friendly, positive attitude
- Decision-Making
- Engaging with Diverse Customers
- Store Opening and Closing
- Team Supervision
- Computer Proficiency and Microsoft Office
- Independent judgement
- Analytical
- Teamwork and Collaboration
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Inbound and Outbound Calling
- Scheduling Coordination
- Employee Coaching
- Team motivation
- Cash Handling
- Inventory Management
- Goal-Driven
Timeline
Retail Sales Associate
Dicks Sporting Goods
11.2018 - Current
High School Diploma -
Sports Leadership of Miami Charter High School