Martha Morales Lopez
Albuquerque,NM
Summary
Dynamic Assistant Manager at Stripes Burrito CO, excelling in operations management, staff training, and customer satisfaction. Skilled in optimal decision-making, while working in a fast paced environment. Providing excellent customer service, as well as fostering a positive team environment. Result-oriented achiever with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Stripes Burrito CO
2510 Southern Blvd SE, Rio Rancho, NM 87124
11.2023 - Current
- Recruited, interviewed and hired employees while assisting in training new team members on company policies and procedures.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored food safety standards to ensure compliance with health regulations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and maintain professional demeanor when addressing unhappy or angry customers.
- Established team priorities, organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service/ Money Center Representative
Walmart
2701 Carlisle Blvd Albuquerque, NM 87110
09.2021 - 11.2023
- Greeted customers warmly to set tone of customer experience and provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new staff on store policies, customer service best practices, and maintaining a overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained up-to-date knowledge of money/service center regulations and policies, ensuring adherence in all interactions. Contributing to risk management efforts.
- Implemented merchandising strategies that improved product visibility and sales potential.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Received credit card, car, rent, and public utility bill payments, verifying payment dates and amounts due.
Education
Del Norte High School
5323 Montgomery Blvd Ne Albuquerque NM 8711005-2023
Skills
- Team leadership
- Customer service and satisfaction
- Multitasking and organization
- Decision-making
- Recruitment and hiring
- Staff training and development
- Employee performance evaluations
- Operations management
- Money handling
- Cost control
- Inventory management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Stripes Burrito CO
11.2023 - Current
Customer Service/ Money Center Representative
Walmart
09.2021 - 11.2023
Del Norte High School