Martha I Morquecho
Merced,CA
Summary
Dynamic and detail-oriented professional with proven customer service skills honed at Gorillalawnandlandscapecare LLC. Expert in appointment scheduling and problem-solving, consistently enhancing client satisfaction. Recognized for maintaining high cleanliness standards and fostering positive guest experiences, demonstrating reliability and strong organizational abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Gorillalawnandlandscapecare LLC
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Housekeeping Cleaner
Jennifer Broxmeyer
03.2018 - 02.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
Education
GED
Yosemite
Merced, CASkills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Customer complaint resolution
- Basic math
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Receptionist
Gorillalawnandlandscapecare LLC
02.2020 - Current
Housekeeping Cleaner
Jennifer Broxmeyer
03.2018 - 02.2021
GED
Yosemite
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