Martha Musambya
Milwaukee,WI
Summary
Assisted customers by prioritizing inquiries and managing multiple tasks in a busy environment. Collaborated with team members to achieve both personal and organizational objectives. Resolved escalated customer support issues effectively.
Overview
10
10
years of professional experience
Work History
Online Shopper
Walmart
2024.04 - 2024.09
- Processed online orders efficiently, ensuring accurate item selection and timely delivery.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Utilized Walmart's digital tools for order tracking and customer communication, enhancing service quality.
- Assisted in training new team members on operational procedures and best practices for online shopping tasks.
Customer Service Representative
Watco
2021.10 - 2022.11
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to customer requests for products, services, and company information
Picker & Packer
Encadria Staffing Solutions (Georgia-Pacific)
2021.02 - 2021.06
- Picking envelopes from machine conveyor and pack them into boxes.
- Labeled boxes and placed in outbound collection areas.
- Cleaned and organized aisles, workstations and floors to promote operational productivity.
Picking Packer
Rockwell Labs Ltd
2018.07 - 2018.11
- Double-checked production specifications to ensure that weights and measurements were correct prior to mixing ingredients.
- Making roach gel and packing them and labeling them.
- Sorted and packaged products to prepare for processing or shipment.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Crew Member
Little Caesars Pizza
2014.05 - 2015.05
- Organized and restocked supplies to support operations and team productivity.
- Kept customer and food preparation areas clean and well-organized.
- Making Pizza
Education
Diploma - Medical Assistance
Brightwood College -Friendswood
Friendswood, TX04.2017
High School Diploma -
Marian High School
Houston, TX05.2016
Skills
Credit Card Payment Processing
Report Generation
Report Creation
Efficient and Detail-Oriented
Customer Service
Additional Information
Other skills that I have are
- Vital Signs
- Urinalysis
- Drawing Blood
- Electrocardiography (EKG)
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Leadership
- Customer Service
Education and Training
other,other
Timeline
Online Shopper
Walmart
2024.04 - 2024.09
Customer Service Representative
Watco
2021.10 - 2022.11
Picker & Packer
Encadria Staffing Solutions (Georgia-Pacific)
2021.02 - 2021.06
Picking Packer
Rockwell Labs Ltd
2018.07 - 2018.11
Crew Member
Little Caesars Pizza
2014.05 - 2015.05
Diploma - Medical Assistance
Brightwood College -Friendswood
High School Diploma -
Marian High School