MARTHA NAVAS
Houston
Summary
Dynamic leasing professional experienced in the apartment and housing industry. Proven ability to provide outstanding customer service and work well under pressure. Demonstrated success in managing the entire leasing process, from advertising and marketing to closing deals. Highly organized and detail-oriented with excellent time management skills. Hard-working professional with experience in contract administration, contract award, and design and development. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Indus Management
Houston
01.2025 - Current
- Led daily team meetings to discuss project updates and priorities.
- Coordinated training sessions for new staff to enhance operational knowledge.
- Developed employee schedules to ensure adequate coverage across shifts.
- Monitored inventory levels and coordinated supply orders as needed.
- Produced thorough, accurate and timely reports of project activities.
- Managed the preparation and execution of 3-day notices, lockouts, and evictions to ensure compliance with legal requirements.
Leasing Consultant
Indus Management
Houston
06.2023 - Current
- Assisted clients in property selection and leasing agreements.
- Conducted property tours and highlighted key features to prospective tenants.
- Managed tenant inquiries and provided timely responses to concerns.
- Collaborated with maintenance teams to address tenant repair requests promptly.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Tracked leads using CRM software and followed up with interested parties.
- Responded to tenant requests for maintenance services in a timely manner.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Leasing Consultant
Devonshire Real Estate & Asset Management
Houston
02.2022 - 06.2023
- Answer customer phone calls to resolve any issue
- Create work orders to solve any problem
- Show and lease apartments to prospective customers
- Processed application and lease agreement by conducting rental history, credit check, and background check.
- Resolved tenant complaints quickly and efficiently while maintaining positive relationships with customers.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Monitored tenant compliance with lease terms and resolved disputes.
- Utilized effective communication and problem solving skills to negotiate mutually beneficial solutions between landlord and tenant.
- Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction.
- Conducted apartment tours and responded to tenant inquiries.
Leasing Consultant
Kayra Management
Houston
01.2019 - 12.2021
- Assisted clients in property selection and leasing agreements.
- Conducted property tours and highlighted key features to prospective tenants.
- Organized lease documentation and ensured compliance with company policies.
Leasing Consultant
Indus Management Group
Houston
09.2017 - 11.2018
- Answer phone calls with resident/prospect inquiries.
- Create work orders and follow up to make sure the problem was fixed
- Walk vacant units, to make sure they are ready for move in
- Leased apartments and walked the units to make sure they are prepared for move in
- Marketing done at least 3 times a week
Education
High School Diploma -
Sharpstown High Scool
Houston, Texas05.2007
Skills
- Customer Service
- ENTRATA
- ONESIDE
- RENT MANAGER
- RESMEN
- Fast Learner
- Able to operate under pressure
- Rent Collection
- Tenant Relations
- Lead Generation
- Property Amenities
- Property Tours
Languages
Spanish, Fluent
Timeline
Assistant Manager
Indus Management
01.2025 - Current
Leasing Consultant
Indus Management
06.2023 - Current
Leasing Consultant
Devonshire Real Estate & Asset Management
02.2022 - 06.2023
Leasing Consultant
Kayra Management
01.2019 - 12.2021
Leasing Consultant
Indus Management Group
09.2017 - 11.2018
High School Diploma -
Sharpstown High Scool