Martha Nickels
Hillsboro,KY
Summary
Proven leader in customer service and cash management, adept at fostering employee satisfaction and driving sales growth. At Aarons Sale and Lease, spearheaded strategies boosting profitability, while excelling in customer satisfaction and complaint resolution. Demonstrates reliability and a knack for maintaining composure under pressure, ensuring operational excellence and client loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
B.P Gas Station
11.2019 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
General Manager
Aarons Sale and Lease
09.2014 - 08.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Cantuckee Diner
04.2010 - 07.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
George Rogers Clark High School
Winchester, KY05-2003
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
Timeline
Customer Service Cashier
B.P Gas Station
11.2019 - Current
General Manager
Aarons Sale and Lease
09.2014 - 08.2019
General Manager
Cantuckee Diner
04.2010 - 07.2014
High School Diploma -
George Rogers Clark High School
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