Martha Nunez Castro
Miami,FL
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
22
22
years of professional experience
Work History
Server Shift Leader
El Rinconcito Paisa #4
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Restaurant Owner
Mi Tinaja Inc
01.2005 - 03.2012
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Server
Hard Rock Cafe
06.2004 - 08.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Olive Garden Restaurant
06.2003 - 10.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Juris Master - concentration in healthcare Law and compliance
Florida International University
Miami, FL08.2023
Bachelors of Science - Psychology
Carlos Albizu University
10.2020
Associate of Arts -
Miami Dade College
09.2012
Diploma - Medical
Fortis College
Miami, FL06.2012
High School Diploma -
Centro Educativo Jorge Gaitan
Barranquilla, Colombia06-2003
Skills
- Maintaining an electronic and hard copy filing system
- Providing training for new staff
- Coordinating and arranging repairs to office equipment
- Comprehensive knowledge of Microsoft Word
- Comprehensive knowledge of Outlook
- Comprehensive knowledge of Excel
- Comprehensive knowledge of Publisher
- Comprehensive knowledge of Access
- Scheduling meetings
- Preparing agendas for staff
- Effective organizational skills
- Organizing travel and accommodation arrangements
- Resolving administrative problems
- Conducting research
- Ability to type at 60 wpm
- Creating presentations
- Creating reports
- Scheduling administrative tasks
- Delegating administrative tasks
- Complaint handling
- Organization
- Shift planning
- Personnel training
- Verbal and written communication
- Customer relationship management
- Assignment delegation
- Menu presentation
- Table bussing
- Guest service
- Food safety
- Staff motivation
- Food presentation
- Customer service management
- Dining room management
- Server coordination
Administrative Abilities
- Maintaining an electronic and hard copy filing system
- Providing training for new staff
- Coordinating and arranging repairs to office equipment
- Comprehensive knowledge of Microsoft Word, Outlook, Excel, Publisher, and Access
- Scheduling meeting and preparing agendas for staff
- Effective organizational skills
- Organizing travel and accommodation arrangement
- Resolving administrative problems
- Conducting research on behalf of managers
- Ability to type at 60 wpm
- Creating presentations and reports
- Scheduling and delegating administrative tasks
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Shift Leader
El Rinconcito Paisa #4
04.2021 - Current
Restaurant Owner
Mi Tinaja Inc
01.2005 - 03.2012
Server
Hard Rock Cafe
06.2004 - 08.2004
Server
Olive Garden Restaurant
06.2003 - 10.2003
Bachelors of Science - Psychology
Carlos Albizu University
Associate of Arts -
Miami Dade College
Diploma - Medical
Fortis College
Juris Master - concentration in healthcare Law and compliance
Florida International University
High School Diploma -
Centro Educativo Jorge Gaitan
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