Martha Ortega
DeSoto,TX
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at Lucid Transport. Excelled in complaint resolution and customer satisfaction, demonstrating exceptional teamwork and stress tolerance. Renowned for reliability and a high-energy attitude, consistently delivering customer service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lucid Transport
05.2021 - 09.2024
Update the customer, provide quotes, calculate miles, track the containers at the port ,provide final charges, invoicing the customer, track the drivers at geo tap, check capacity, help with the dispatch, provide exceptional customer service.
Education
Bachiller Veracruz
Veracruz México 08.2002
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Documentation
- Prioritization
- Building rapport
- Sales expertise
- POS systems expert
- High-energy attitude
- Schedule mastery
- Opening and closing accounts
- Positive and professional
- Tactful and diplomatic
- Adaptive team player
- Multitasking Abilities
- Reliability
- Customer service excellence
- Teamwork skills
- Team building
- Stress Tolerance
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lucid Transport
05.2021 - 09.2024
Bachiller Veracruz
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