Martha Pascual
Los Angeles,CA
Overview
5
5
years of professional experience
Work History
FOH Team Member
Zankou Chicken
06.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
FOH Team Member
Simply Salad
07.2023 - 06.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Restaurant Waiter
Don Tino's Peruvian Cuisine
05.2020 - 06.2023
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
High School Diploma - English Literature
Innovation Charter High School
New York, NY06.2022
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Table setting
- Team collaboration
- Professional appearance
- Food handler certification
- Menu memorization
Timeline
FOH Team Member
Zankou Chicken
06.2024 - Current
FOH Team Member
Simply Salad
07.2023 - 06.2024
Restaurant Waiter
Don Tino's Peruvian Cuisine
05.2020 - 06.2023
High School Diploma - English Literature
Innovation Charter High School