Overview
Work History
Education
Skills
Timeline
Generic

Martha Pascual

Los Angeles,CA

Overview

5
5
years of professional experience

Work History

FOH Team Member

Zankou Chicken
06.2024 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

FOH Team Member

Simply Salad
07.2023 - 06.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.

Restaurant Waiter

Don Tino's Peruvian Cuisine
05.2020 - 06.2023
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Education

High School Diploma - English Literature

Innovation Charter High School
New York, NY
06.2022

Skills

  • Order taking
  • Cleanliness
  • Salesmanship
  • Phone etiquette
  • Table setting
  • Team collaboration
  • Professional appearance
  • Food handler certification
  • Menu memorization

Timeline

FOH Team Member

Zankou Chicken
06.2024 - Current

FOH Team Member

Simply Salad
07.2023 - 06.2024

Restaurant Waiter

Don Tino's Peruvian Cuisine
05.2020 - 06.2023

High School Diploma - English Literature

Innovation Charter High School

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Martha Pascual