Martha Patrick
Ashland,KY
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Clerk
JanDils Attorneys at Law
Huntington, WV
12.2025 - 01.2026
- Records Management: Requested and tracked medical records and billing statements to support legal evidence for cases.
- Managed patient records using electronic health record (EHR) systems to ensure data accuracy.
- Assisted in scheduling appointments and coordinating patient follow-ups for optimal office efficiency.
- Organized medical documents for attorney review, supporting case management efforts efficiently.
- Adapted quickly to new software tools, enhancing workflow processes within the medical clerical team.
- Followed up with providers to address requests and concerns.
- • Data Integrity: Reviewed medical documentation for accuracy and updated internal databases for legal teams.
- • Compliance: Maintained strict HIPAA confidentiality while handling sensitive client health information.
Peer Support Specialist
Pathways
Ashland, KY
08.2020 - 08.2025
- Facilitated peer support groups to enhance emotional well-being and promote recovery.
- Provided guidance and resources to individuals navigating mental health challenges.
- Developed personalized action plans in collaboration with clients to achieve their goals.
- Trained new staff on best practices in peer support and engagement techniques.
- Clinical Support: Managed residential admissions and telehealth coordination while developing crisis safety plans and PHQ-9 assessments.
- • Case Management: Monitored consumer progress and barriers to facilitate discharge planning for housing or long-term treatment.
- • Crisis Intervention: Responded to 988/Crisis calls and conducted overdose outreach, providing Narcan and harm reduction resources.
- • Leadership: Assisted with employee scheduling, candidate interviews, and orientation.
- • Advocacy: Educated consumers on outside resources and provided transportation for medical appointments.
Server
Golden Corral Buffet and Grill
Richmond, KY
02.2020 - 07.2020
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks to meet diverse customer needs.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
- Collaborated with kitchen personnel to ensure timely food delivery and order accuracy.
- Handled cash transactions accurately, maintaining precise financial records throughout shifts.
- Resolved guest complaints effectively, showcasing strong problem-solving skills while maintaining positive atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
No Degree - Information Technology
Ashland Community And Technical College
Ashland, KYNo Degree - Basics
Fairview Independent
Ashland, KYGED -
EKU
Richmond, KY12-2019
Skills
- Medical Clerical: HIPAA Compliance, Medical Terminology, Records Retrieval, and Data Entry
- Time management
- Active listening
- Decision-making
- Computer software proficiency
- Continuous learning commitment
- Strong organizational skills
- Clinical/Crisis: CPR and CPI Certified, Crisis Intervention, and Telehealth Platforms
- Software: Proficient in Microsoft Word, Excel, and PowerPoint
- Leadership: Strong organizational skills and conflict resolution
Accomplishments
2023 Employee of the Year for Service Location.
2023 Pathways Exceptional People Award
Certification
CPR
Timeline
Medical Clerk
JanDils Attorneys at Law
12.2025 - 01.2026
Peer Support Specialist
Pathways
08.2020 - 08.2025
Server
Golden Corral Buffet and Grill
02.2020 - 07.2020
No Degree - Information Technology
Ashland Community And Technical College
No Degree - Basics
Fairview Independent
GED -
EKU