Martha Quartey
Bronx,NY
Summary
Dynamic operations leader with over ten years of experience in banking and finance, dedicated to optimizing branch performance and enhancing customer satisfaction. Expertise in process improvement, team collaboration, and adaptation to evolving business needs ensures a proactive approach to achieving organizational goals. Recognized for reliability and the ability to foster a cohesive team environment that drives tangible results. Proficient in managing operational workflows while ensuring compliance, with a strong foundation in customer care, compliance, and risk management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home health aide
Private Home
- Current
- Reporting to supervisor about a client’s health status
- Coordinate care with therapist, doctors, and other medical professionals
- Assist client in their daily personal task such as bathing and dressing
- Perform housekeeping task such as laundry, washing dishes and vacuuming
- Helping to organize a client’s schedule and plan appointment
- Providing health care service in patient residence
Branch Operation Manager
Consolidated Bank Ltd Gh
01.2015 - 01.2021
- Develop and maintain strong relationships with key stakeholders, including customers, vendors, and business partners.
- Develop new customer relationship
- Develop plans for efficient use of resources (equipment, materials, and association)
- Ensure alignment between values and behavior that fosters diversity and inclusion
- Ensure internal and compliance control requirement are met
- Foster a culture of continuous improvement and innovation within branch.
- Handle escalated customer inquiries, complaints, and services issues in a timely and effective manner
- Identify areas for process improvement and implement changes to enhance efficiency and productivity
- Implement and enforce
Social work Intern
University of Ghana Primary School
10.2012 - 01.2013
- Provide counseling to students improve their social, emotional, and behavioral skills.
- Evaluate students to determine factors that may be affecting their performance and behavior.
- Advocate for students and their families to improve students’ success.
- Help create school discipline policies and mental health interventions.
- Work with parents and other providers to coordinate support services for students.
Social Work Intern
Chosen Generation Rehabilitation Centre
01.2011 - 05.2011
- Conducting comprehensive evaluations to understand the patient’s social, emotional and financial situation including their coping mechanisms, support system and potential barriers to recovery.
- Collaborating with healthcare team to develop a personalized discharge plan addresses the patient’s needs and facilitates their transition back to home or community living.
- Providing counseling and support to family members dealing with the impact of the patient’s illness or injury.
- Identifying and connecting patients to community services like financial aids and housing assistance.
- Acting as an advocate for the patient’s rights and needs within the healthcare system.
- Facilitating group sessions to address common challenges related to the rehabilitation process such as coping with disability or managing stress.
Education
Bachelor of Arts - Social Work
University of Ghana-Legon
01.2017
Diploma - Social Administration
University of Ghana -Legon
Skills
- Problem resolution skills
Certification
- HHA - Home Health Aide
Timeline
Branch Operation Manager
Consolidated Bank Ltd Gh
01.2015 - 01.2021
Social work Intern
University of Ghana Primary School
10.2012 - 01.2013
Social Work Intern
Chosen Generation Rehabilitation Centre
01.2011 - 05.2011
Home health aide
Private Home
- Current
Diploma - Social Administration
University of Ghana -Legon
Bachelor of Arts - Social Work
University of Ghana-Legon