MARTHA Quigley
Stuart,IA
Summary
Senior-level Investigator with experience managing case analysis in law enforcement settings. Adept at partnering with colleagues and other agencies to gather investigative data. Known for excellence in civil law matters.
Overview
26
26
years of professional experience
Work History
Investigator IV
STATE OF IOWA ATTORNEY GENERAL, S
06.2007 - 03.2023
- Review and mediate complaints involving Auto repair, service contracts, financing, Lemon Law, recreational vehicles involving auto dealers in Iowa
- Coordinate a variety of general investigative and/or mediation related activities of substantial complexity within the Attorney General’s Office
- Review incoming complex consumer complaints, evaluate the complaint and make decision on whether to pursue mediation or refer to an attorney for litigation
- In the mediation process, works with seller and consumer to obtain an agreeable settlement resolution
- In litigation, gather and organize evidence and testimony necessary to the litigation
- Answer complex inquires from the public and make public presentations about general and specific consumer information questions and problems
- Work in conjunction with other related agencies such as county attorneys, postal inspector, FTC, CFPB, OIG
- HUD, and FBI
- Identify and investigate targets for criminal prosecution in the Southern District of Iowa through the Iowa
- Mortgage Fraud Working Group
- Participate in criminal field operations with Office of the Inspector General HUD and Des Moines Police
- Department Special Enforcement Group
Investigator III
06.2007 - 11.2013
- Review incoming complex consumer complaints involving various real estate transactions, evaluate the complaints and determine whether to pursue mediation or refer to an attorney or other agency for litigation
- In the mediation process, work with consumer and respondent towards resolution on mortgage complaints
- In litigation, gather and organize evidence and testimony necessary to the litigation
- Work in conjunction with other related agencies such as the Federal Bureau of Investigation, Office of the
- Inspector General, Polk County Attorneys, Postal Inspectors, Federal Trade Commission, and others
- Identify and investigate targets for criminal prosecution in the Southern District of Iowa through the Iowa
- Mortgage Fraud Working Group
- Participate in criminal field operations with Office of the Inspector General HUD and Des Moines Police
- Department Special Enforcement Group
- Maintain all required records and statistical information for assigned cases
- Assist Attorney General with issues involving the National Mortgage Settlement
- Participate in monthly calls with banks involved with the National Mortgage Settlement to ensure compliance with terms of the settlement
- Assist other Investigators as assigned
Loan Resolution Manager
ARGENT MORTGAGE
09.2006 - 06.2007
- Manage and oversee multiple teams of Internal Research Associates who conduct high level research for fraud
- Manage and oversee all subpoenas served at ACC Capital and their subsidiaries
- Identify areas of risk and provide information to senior management
- Ensure timely and accurate responses for all regulatory, consumer and legal complaints/inquiries
- Provide senior management with weekly reports on suspension recommendation for brokers, closing agents, and/or title companies
- Ensure timely responses and rebuttals on Investor repurchase requests/demands
Resolution Supervisor
AMERIQUEST MORTGAGE/AMC MORTGAGE SERVICES
03.2000 - 09.2006
- Manage foreclosure attorney timelines on resolving title issues during the foreclosure process
- Ensured timely filing of title claims with Underwriter of title policy
- Monitored title litigation with local counsel and/or title retained counsel
- Risk analysis performed on all foreclosure loans that senior management identified for possible charge off
- Title Resolution – ACC Capital Legal Department
- Managed title litigation team for Senior Counsel
- Ensured timely filing of all title claims
- Interface with Capital Markets and Secondary Marketing to ensure loans with title issues were identified, and held from pool sales until title issue was resolved
- Internal Controls - Legal Analyst III
- Provide high level ownership/resolution on borrower complaints/issues received in the Legal Department and
- Regulatory Response Unit
- Respond in writing to complex complaints and inquiries received from borrowers, their representatives and/or
- Regulatory agencies
- Review and critique work product of other team members
- Review loan servicing records for adherence in servicing guidelines
- Participate in litigation strategy and settlement negotiations
- Coordinate depositions, mediation, and trial date appearances with counsel and senior department personnel
- Audit of retail branches for suspicious activity
- National Eviction Coordinator
- Coordinate Sheriff lockouts, property preservation and cash for keys on REO properties
- Participated in litigation strategy and settlement negotiations on contested foreclosures
- Interacted with REO listing agents and escrow companies to ensure properties were vacant and secured
- Interface with local counsel nationally during eviction process
Senior Mortgage Claims Specialist
BANK OF AMERICA
10.1996 - 03.2000
- Initiate, monitor and complete all necessary foreclosure claim actions in accordance with Bank, HUD, VA, and other investor guidelines
- Resolve inquiries and complaints involving claims
- Monitor and process all incoming claim funds
- Interface with investors, attorneys, and trustees during claim process
Collections Specialist
Fannie Mae, Freddie Mac
- Alaska Housing, HUD, and Private Investor loans
- Specialized in collections on JUMBO and Government loans
- Review and implement repayment plans on HUD loans and/or VA Compromise sales
Skills
- Research
- Excellent Communication
- Teamwork and Collaboration
- Supervision and leadership
- Flexible and Adaptable
- Decision-Making
- Clerical Support
- Calm Under Pressure
Timeline
Investigator IV
STATE OF IOWA ATTORNEY GENERAL, S
06.2007 - 03.2023
Investigator III
06.2007 - 11.2013
Loan Resolution Manager
ARGENT MORTGAGE
09.2006 - 06.2007
Resolution Supervisor
AMERIQUEST MORTGAGE/AMC MORTGAGE SERVICES
03.2000 - 09.2006
Senior Mortgage Claims Specialist
BANK OF AMERICA
10.1996 - 03.2000
Collections Specialist
Fannie Mae, Freddie Mac
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