Seeking a position to utilize my communication skills over the phone. Experienced and enthusiastic Telemarketer with excellent customer service and marketing skills. Adept in making sales phone calls to effectively convey a message and relay information about a product or a service. Committed to working professionally and diligently on behalf of a company.
Hi, I’m
Martha Santana
Anaheim,CA
Summary
Overview
15
years of professional experience
Work History
Select Home ImprovementEL CAJON, CA
Telemarketer
04.2021 - Current
Job overview
- Outbound calls to set appointment for home improvements
- Provided product information, answered questions, and offered solutions to customer inquiries
- Used scripted sales strategies to rebuttal and convince them into an appointment
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Maintained up-to-date knowledge of company products and services.
Anaheim LighthouseAnaheim, California
Support Staff Member
02.2024 - 03.2024
Job overview
- Supervised medication administration, personal hygiene and other activities of daily living
- Leveraged client database to input and comply data gathering from various sources
- Handled all delegated task, including medication monitoring and writing report
- Prioritized and organized task efficiently accomplish service goals
- Provided excellent service and attention to clients
Golden Corral Buffet and GrillGulfport, MS
Bakery Worker
07.2009 - 03.2016
Job overview
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Inspected finished products for quality assurance before packaging them for sale.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Followed health codes and regulations regarding food handling procedures.
Education
Jefferson Davis Community CollegeGulfport, MS
Certificate from Welding
11-2015
University Overview
Fisher CollegeBoston, MA
from Child Development
University Overview
Skills
- Call Documentation
- Performance-driven
- Script Reading
- Customer Service
Timeline
Support Staff Member
Anaheim Lighthouse
02.2024 - 03.2024
Telemarketer
Select Home Improvement
04.2021 - Current
Bakery Worker
Golden Corral Buffet and Grill
07.2009 - 03.2016
Jefferson Davis Community College
Certificate from Welding
Fisher College
from Child Development