Shashon Parker
Lynchburg,VA
Summary
High-energy Telemarketer with 30 plus years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
15
15
years of professional experience
Work History
Telemarketer
National kidney Services
Charlotte, NC
01.2007 - 04.2022
- Initiated outbound calls to prospective clients using scripts.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Identified potential customers through cold calling and database research.
- Greeted customers in a friendly, professional manner on the phone.
- Developed relationships with customers to increase sales opportunities.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Created reports detailing telemarketing activities and results.
Education
GED -
Walt Whitman High School
Huntington Station, NY06-1983
Skills
- Customer Service
- Call Documentation
- Warm Calling
- Product understanding
- Email and Telephone Etiquette
- Customer Database Maintenance
- Script Reading
- Product and service understanding
- Adaptability and Dependability
- Call Control
References
References available upon request.
Timeline
Telemarketer
National kidney Services
01.2007 - 04.2022
GED -
Walt Whitman High School
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