Martha Silva
Huntington Beach,CA
Summary
Dynamic leader with a proven track record at Carlitos Diner, enhancing operational efficiency and fostering team collaboration. Expert in task delegation and complaint handling, I significantly improved guest service and reduced operational costs. My strong leadership and food safety understanding have driven operational excellence and positive dining experiences.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Carlitos Diner
03.2016 - 07.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Manager - Business Operations
Carlitos Diner
03.2016 - 07.2024
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
- Fostered partnerships with external vendors, securing favorable terms on contracts to reduce company overhead costs.
Cashier
Carlitos Diner
03.2016 - 03.2024
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
- Fostered partnerships with external vendors, securing favorable terms on contracts to reduce company overhead costs.
Education
Certified - Business Administration
UNIVERSIDAD TECNOLÓGICA
Mexico, ME07.2000
Diploma -
David Starr Jordan High School
Los Angeles, CA07.1994
Skills
- Task Delegation
- Complaint Handling
- Order Accuracy
- Sales Promotion
- Table management
- Strong leadership
- Hygiene standards
- Menu knowledge
- Waiting tables
- Customer Service
- Food and Beverage Service
- Relationship Building
- Food Safety
- Staff Management
- Inventory controls
- Greeting and Seating Guests
- Food presentation
- Cash Handling
- Food safety understanding
- Payment Acceptance
- Safety Training
- Team Collaboration
- Supply Ordering
- ServSafe Food Manager
- Food Delivery Oversight
- Menu Planning
Timeline
Waitress Supervisor
Carlitos Diner
03.2016 - 07.2024
Manager - Business Operations
Carlitos Diner
03.2016 - 07.2024
Cashier
Carlitos Diner
03.2016 - 03.2024
Certified - Business Administration
UNIVERSIDAD TECNOLÓGICA
Diploma -
David Starr Jordan High School
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