Martha Stripling
College Station,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
40
40
years of professional experience
Work History
Store Manager
Francesca’s
06.2022 - Current
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
Citi Trends
College Station, TX
05.2020 - 06.2022
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Store Manager
TJX Companies
Houston, Texas
02.2012 - 05.2020
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Blockbuster Video
Houston, TX
03.2001 - 04.2008
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Planned special promotions or discounts based on market trends.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Manager of Operations
Lowes Home Improvment
Houston, TX
03.1993 - 03.2001
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Trained new hires on company policies and procedures.
- Maintained records of all operational activities including personnel information, inventory levels, customer service metrics.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Established standard operating procedures across all departments in order to streamline workflows.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Developed strategies for improving customer satisfaction ratings.
- Assisted in problem solving when issues arose during production or delivery cycles.
- Organized training sessions for staff members on various aspects of operations management.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Coordinated the implementation of new processes and systems to improve overall operations.
Supervisor of Operations
Sam's Club
Houston, TX
03.1984 - 03.1993
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Provided training and guidance to team members on operational procedures and best practices.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Education
BBA - Business Administration And Management
University of Texas At Austin
Austin, TX05-1993
Skills
- Revenue Generation
- Report Generation
- Operational budgeting
- Partnership Building
- Store Merchandising
- Operations Management
- Shift Scheduling
- Loss Prevention
- Risk Management
- Team Development
- Employee Training
- POS Systems
- Retail Inventory Management
- Supply Ordering
- Budgeting and cost control
- Store opening and closing procedures
- Operational Efficiency
- Recruitment and hiring
- Friendly and Positive
- Bank and Safe Deposits
- Inventory Control
- Problem-Solving
- Leadership Development
- Customer Relations
- Operations
- Retail Merchandise Quality Standards
Timeline
Store Manager
Francesca’s
06.2022 - Current
Store Manager
Citi Trends
05.2020 - 06.2022
Store Manager
TJX Companies
02.2012 - 05.2020
Store Manager
Blockbuster Video
03.2001 - 04.2008
Assistant Manager of Operations
Lowes Home Improvment
03.1993 - 03.2001
Supervisor of Operations
Sam's Club
03.1984 - 03.1993
BBA - Business Administration And Management
University of Texas At Austin