Martha Vallejos
Garden City,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Garden City Hotel
10.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Public Safety Officer
Morongo Casino Resort Spa
10.2023 - 05.2024
- Patrolled assigned areas on foot.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Prevented property damage by identifying potential hazards during routine inspections of residential areas and commercial establishments.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Extinguished small fires using appropriate firefighting equipment before they escalated into larger incidents requiring additional resources from the fire department.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Safely used firearms and other modern medical and police equipment.
- Attended public gatherings to maintain order.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Promotion & Rewards Representative
Morongo Casino Resort Spa
10.2019 - 10.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Casino Housekeeper
Morongo Casino Resort Spa
12.2018 - 10.2019
- Collaborated effectively with other housekeeping staff members to accomplish daily tasks efficiently and maintain high standards of cleanliness.
- Communicated proactively with supervisors regarding any maintenance issues or safety concerns encountered during daily duties.
- Supported the casino''s appearance standards by performing deep-cleaning tasks on carpets, upholstery, and window treatments.
- Provided exceptional guest service by responding courteously and efficiently to inquiries or requests related to housekeeping concerns or general information about casino amenities.
- Ensured a safe and hygienic environment for patrons by promptly addressing spills, trash, and other hazards.
Sales Associate
Dick's Sporing Goods
10.2012 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Half Hollow Hills Adult School
Dix Hills, NYGED -
Beaumont Adult School
Beaumont, CA06.2019
Skills
- De-escalation Strategies
- Fire prevention
- Safety Regulations
- Integrity and ethics
- Protecting People and Property
- Foot Patrolling
- Crowd Control
Certification
- Active Shooter: What you can do,IS -907, Emergency Management -October 2022
- Introduction to incidents command system, ICS-100 Emergency Management - November 2022
- Early Childhood Development
Languages
Spanish
Timeline
Housekeeping Room Attendant
Garden City Hotel
10.2024 - Current
Public Safety Officer
Morongo Casino Resort Spa
10.2023 - 05.2024
Promotion & Rewards Representative
Morongo Casino Resort Spa
10.2019 - 10.2023
Casino Housekeeper
Morongo Casino Resort Spa
12.2018 - 10.2019
Sales Associate
Dick's Sporing Goods
10.2012 - 07.2017
- Active Shooter: What you can do,IS -907, Emergency Management -October 2022
- Introduction to incidents command system, ICS-100 Emergency Management - November 2022
- Early Childhood Development
Half Hollow Hills Adult School
GED -
Beaumont Adult School
Similar Profiles
Amanda BridgwoodAmanda Bridgwood
Server at Garden City HotelServer at Garden City Hotel
Brian BautistaBrian Bautista
Guest Service Specialist-Concierge at City Garden Grand HotelGuest Service Specialist-Concierge at City Garden Grand Hotel
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)