Martha Vasquez
Hillsborough,US
Summary
Enthusiastic and ambitious customer service specialist with wide- spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
13
13
years of professional experience
Work History
Freight Coordinator/Customer Service Officer
Pretium Packaging
09.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained in conversational Spanish to enhance service of sales customers.
- Described product and service details to customers to provide information on benefits and advantages.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Leveraged of Oracle System knowledge to customize individual customer recommendations and increase sales changes.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions average 20% lees in each load.
- Utilized logistics software to manage, monitor and track shipments from origin to destination
Area Manager
Bogota Colombia
08.2012 - 09.2018
- Responsible for established with budget of area
- Manage whole commercial team of 20 managers, 350 leaders and 6,000 saleswomen
- Allocation monitoring and control budgets
- Define design and implement marketing plans for area
- Established sales budgets and guarantee their execution
- Maintaining commercial relationship and looking for new business opportunities
- Responsible for market research to find opportunities in diverse sectors
- Commercial strategies, negotiation, tenders, project development with clients.
- Exceeded sales forecast figures by 95-105% regularly through superior customer care
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Directed workforce planning, customer retention and customer service management for multiple locations
07.2011 - 07.2012
- Management of retail portfolio comprising large and medium clients in Colombia
- Responsible for the development, maintenance, and profitability of the portfolio, aiming at increasing market share
- Planning and incentive actions such as negotiation of MDR to increase billing and actions with trade marketing
- Prospecting new markets in distribution chains
- Constant monitoring of the portfolio with visits to clients.
Manager Director
AVON. Bogota
08.2002 - 03.2008
- Recruit staff members and oversee training programs
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Direct insurance negotiations, select insurance brokers or carriers, and place insurance
- Plan, direct, or coordinate with stores AVON
- Establish and maintain relationships with individual or business customers or aid with problems these customers may encounter
- Review collection reports to determine status of collections and amounts of outstanding balances.
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
Education
Associate of Arts - Teaching English As A Second Language (ESL)
Raritan Valley Community College
Somerville, NJ09.2024
M.D. - Commercial and Strategic Management
University of Sabana
Bogota, Colombia12.2015
Bachelor of Arts - Architect
University of Jorge Tadeo Lozano
Bogota, Colombia07.1999
Skills
- Planning
- Prioritizing
- Communication
- Analytical Skills
- Database management
- Microsoft Office
- Oracle system
- Detail Orient
- Math skills
- Able to work in fast-paced environment
- Strong organizations skills
- Leadership
- Account Management
- Customer Service Professional
Spanish and English (intermediate level.)
I am very fluently and expert with my Spanish because is my maternal language and I studied my bachelor's degree in Spanish as well. I has been studying english for the last 8 month in Raritan Community College, I am going to graduate in September 2024.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Freight Coordinator/Customer Service Officer
Pretium Packaging
09.2022 - 02.2023
Area Manager
Bogota Colombia
08.2012 - 09.2018
07.2011 - 07.2012
Manager Director
AVON. Bogota
08.2002 - 03.2008
Associate of Arts - Teaching English As A Second Language (ESL)
Raritan Valley Community College
M.D. - Commercial and Strategic Management
University of Sabana
Bachelor of Arts - Architect
University of Jorge Tadeo Lozano
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