Natasha Rodriguez
Hillsborough
Summary
Dedicated leader looking to enhance my experience in different work fields. A Self-directed, bilingual professional with excellent communication and problem Solving skills who amplifies leadership while still encouraging teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Schuetz Container Systems
Branchburg Township
05.2024 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Area Manager
Amazon.com
Avenel
04.2019 - 01.2024
- Currently leading 12 hourly Supervisors and 600 part-time employees, promoted five hourly Supervisors into exempt managerial roles as well as on-boarded two, new Area Managers
- Led Quality and Customer Experience teams as Area Manager SME for a Sort Center processing 1.8 Million customer orders weekly
- Lead as Area Manager SME for Problem Solve in a Sort Center processing 1.8 Million customer orders weekly.
- Launched Maverick Cross Dock shift as a POC, initial volume was 12k, currently processing 55k
- Implements predetermined and emergency reallocation of package processing locations in absence of industrial engineering assistance using DEMATIC software
- Provided an engineering strategy supporting a more approachable floor layout for all hourly Associates while also reducing quality defects by 28% within one week
- Review work forecasts and determine productivity requirements in order to meet building objectives
Sort Center Process Assistant
Amazon.com
Avenel
07.2016 - 03.2019
- Responsible for managing 50-100+ associates
- Responsible for running and maintaining Pallet Land as well as auto-sort
- Responsible for running and maintaining Inbound department
- Efficiently manage and maintain inbound flows to reach Operational goals
- Perform all metric quality audits
- Dove deep to identify standard work improvements for outbound fluid lanes
- Invent and simplified the bldg. donations process
- Managed control room and yard management
- Working closely with Learning team to fill any needs any Inbound critical Roles
Central Control Process Assistant
Amazon.com
Avenel
06.2016 - 03.2019
- Responsible for all inbound trailer moves
- Monitor cameras for optimal flow throughout sort center
- Coordinate all freight movement to inbound lanes
- Responsible for accuracy of Time on Task
- Review inbound trailer schedule from FC’s, manage volume for all sorts.
Yard Specialist SME
Amazon.com
Avenel
08.2017 - 08.2016
- Provided Classroom instruction and hands on yard Jockey training
- Communicated with outside vendors for the maintenance and repairs of the trucks
- Scheduled associates yard jockey work schedule
Ambassador
Amazon.com
Avenel
05.2015 - 07.2016
- Ambassador in auto sort and pallet land, coaching and improving AA’s performance to meet Sort and TPH goals
- Ambassador/POC in inbound, Assist on the day-to-day operations side by side with the PA and area manager.
- Trained new hires
- Responsible for continual training of AA’s related to quality metrics
Home Health Aide
Angela’s angel’s home health agency
01.2010 - 01.2015
- Managed 35+ patients
- Supported doctor/patient visits
- Assured patients mental and physical health by giving them proper knowledge and care.
- Responsible for managing oral medicines under the direction of physician.
- Provided help for primary duties such as dressing, and clothing and meal preparation
Education
Diploma - AP courses, Cosmetology
Linden High School
Linden, NJ01.2003
Skills
- Excellent Organizational Skills
- Word Processing
- Excel
- Microsoft Office
- Outlook
- Time management
- Excellent written and verbal communication skills
- Computer Proficiency
- Data entry
- Problem Solving
- Multi-tasking management
- SAP Proficient
Certification
- PIT certified
- TDR certified
- Yard jockey trainer
Timeline
Customer Service Representative
Schuetz Container Systems
05.2024 - Current
Area Manager
Amazon.com
04.2019 - 01.2024
Yard Specialist SME
Amazon.com
08.2017 - 08.2016
Sort Center Process Assistant
Amazon.com
07.2016 - 03.2019
Central Control Process Assistant
Amazon.com
06.2016 - 03.2019
Ambassador
Amazon.com
05.2015 - 07.2016
Home Health Aide
Angela’s angel’s home health agency
01.2010 - 01.2015
Diploma - AP courses, Cosmetology
Linden High School