Martha Villagomez
Crozet
Summary
Detail-oriented Patient Access Representative with expertise in insurance verification, patient registration, and HIPAA compliance. Committed to enhancing patient experience and streamlining processes for improved service delivery.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Sentara Martha Jefferson Hospital
Charlottesville, VA
10.2022 - Current
- Facilitated patient registration processes, ensuring accuracy and efficiency in data collection.
- Managed insurance verification procedures to minimize claim rejections and expedite service delivery.
- Assisted patients with appointment scheduling, enhancing overall patient access experience.
- Collaborated with clinical staff to streamline communication and improve patient flow within the facility.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Seafood Clerk
Giant Food Stores
Fredericksburg, VA
07.2017 - 09.2022
- Ensured freshness and quality of seafood products through regular inspections and adherence to safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations on seafood options.
- Maintained cleanliness and organization of seafood display cases, enhancing visual appeal for customers.
- Processed customer orders efficiently, ensuring accurate fulfillment and prompt service delivery.
Retail Supervisor
Anchor
Washington, DC
06.2013 - 06.2017
- Supervised daily retail operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints effectively, improving overall satisfaction ratings.
Front Desk Receptionist
Comfort Inn Hotel
Stafford, VA
03.2008 - 02.2013
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Managed check-in and check-out processes, maintaining accuracy in guest records.
- Responded to guest inquiries via phone and email, providing prompt assistance.
- Coordinated room assignments based on guest preferences and availability.
Education
High School Diploma -
Woodbridge Senior Highschool
Woodbridge, VASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Sentara Martha Jefferson Hospital
10.2022 - Current
Seafood Clerk
Giant Food Stores
07.2017 - 09.2022
Retail Supervisor
Anchor
06.2013 - 06.2017
Front Desk Receptionist
Comfort Inn Hotel
03.2008 - 02.2013
High School Diploma -
Woodbridge Senior Highschool