Martha Warren
Jackson,CA
Summary
Newly Certified Phlebotomy and EKG technician and a Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Sutter Amador Hospital
11.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Secretary
Amador Tuolumne Community Action Agency
11.2022 - 11.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Property and Casualty Insurance Agent
State Farm
11.2021 - 05.2022
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Finalized sales and collected necessary deposits.
Wireless Sales Associate
Russell Cellular Verizon Wireless
05.2019 - 04.2020
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Assisted and supported training of new sales associates.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
Pharmacy Clerk
Safeway
11.2017 - 02.2019
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Greeted customers at counter and provided excellent customer service.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Input patient information into computer system for prescription orders.
- Worked effectively in fast-paced environments.
Life Insurance Agent
American Income Life Insurance Company
10.2016 - 06.2017
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
Tasting Room Manager
Stama Winery
12.2013 - 10.2016
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Taught proper tasting techniques to both restaurant employees and interested members of public.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created pricing structure for each wine, both by glass and by bottle.
Server
Casa Flores Mexican Restaurant
03.2009 - 12.2013
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maximized table turnover rate by managing reservations and seating arrangements.
Dental Assisting Student
Contreras Family Dental
06.2005 - 12.2007
- Prepared patients for treatment by performing initial assessments, gathering medical history information, and taking diagnostic x-rays when necessary.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared dental rooms and materials.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Certificate - Phlebotomy
Abrams College
Modesto, CA09-2024
Certificate - EKG
Abrams College
Modesto, CA09-2024
High School Diploma -
Independence High School
Jackson, CA06-2021
Skills
- HIPAA Compliance
- Patient identity verification
- Calm and Effective Under Pressure
- Payment Collection
- Reliability and Dedication
- Problem-solving abilities
- Detail Oriented
- Self Motivation
Certification
- Basic Life Support Certification (BLS)
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified EKG Technician (CET) - National Health-career Association.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Sutter Amador Hospital
11.2023 - Current
Secretary
Amador Tuolumne Community Action Agency
11.2022 - 11.2023
Property and Casualty Insurance Agent
State Farm
11.2021 - 05.2022
Wireless Sales Associate
Russell Cellular Verizon Wireless
05.2019 - 04.2020
Pharmacy Clerk
Safeway
11.2017 - 02.2019
Life Insurance Agent
American Income Life Insurance Company
10.2016 - 06.2017
Tasting Room Manager
Stama Winery
12.2013 - 10.2016
Server
Casa Flores Mexican Restaurant
03.2009 - 12.2013
Dental Assisting Student
Contreras Family Dental
06.2005 - 12.2007
Certificate - Phlebotomy
Abrams College
Certificate - EKG
Abrams College
High School Diploma -
Independence High School
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