Martha White
Natchez,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
MS
11.2020 - Current
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Customer Service Representative
Arise
Natchez, MS
05.2021 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
Everise
Remote
06.2019 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Healthcare Customer Service Representative
Sagility
Mississippi Remote
03.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Applebees
Natchez, MS
02.2019 - 05.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Food Service Cashier
Great Wok
Natchez, MS
12.2017 - 02.2019
- Used POS system to enter orders, process payments and issue receipts.
- Provided customers with information on specials and discount deals.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
Cashier, Sales Associate
Sears Holdings Corporation
Cedar Rapids, IA
12.2016 - 04.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Natchez High School
Natchez, MS2016
Skills
- Customer Service
- Microsoft Office programs
- Attention to Detail
- Problem Solving
- Strong Organizational Skills
- Team Building
- Written & Verbal Communication
- Troubleshooting
- Active Listening
- Type 55 WPM
- Inbound & Outbound Calling
- Minute Taking
- Team Development
- Call Center Operations
- Typing Proficiency
- Order Fulfillment
- Refund Processing
- Retail Sales Customer Service
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Representative
Arise
05.2021 - 01.2024
Customer Service Representative
Conduent
11.2020 - Current
Healthcare Customer Service Representative
Sagility
03.2020 - 05.2023
Customer Service Representative
Everise
06.2019 - 11.2023
Server
Applebees
02.2019 - 05.2021
Food Service Cashier
Great Wok
12.2017 - 02.2019
Cashier, Sales Associate
Sears Holdings Corporation
12.2016 - 04.2017
High School Diploma -
Natchez High School