Martha Zamora
San Antonio,TX
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Energetic training and development professional versed in developing and implementing improved training programs to improve performance.
Overview
4
4
years of professional experience
Work History
Server Trainer/Bartender
Plucker Wing Bar
San Antonio, TX
05.2022 - Current
- Communicated with hosts, bussers and kitchen staff
- Explained menu items, describing ingredients and cooking methods
- Trained new employees
- Addressed complaints and served replacement items.
Housekeeper
Holiday Inn Express Hotel
Floresville, TX
08.2021 - 11.2021
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Communicated with customers about requests for additional supplies or cleaning services.
Hotel Receptionist
Holiday Inn Express Hotel
Floresville, TX
05.2021 - 11.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Assisted guests at check-in, providing information on various services within hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
Server
Trailriders Family Restaurant
Floresville, TX
07.2020 - 02.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Bachelor of Arts - English
The University of Texas At San Antonio
San Antonio, TX12.2023
Skills
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Staff Training
- Warm and Friendly
- Interpersonal Communication
- Service-Oriented
- Cool Under Pressure
- Team Player
- Relationship Building
- Proficient in Toast
References
References available upon request.
Timeline
Server Trainer/Bartender
Plucker Wing Bar
05.2022 - Current
Housekeeper
Holiday Inn Express Hotel
08.2021 - 11.2021
Hotel Receptionist
Holiday Inn Express Hotel
05.2021 - 11.2021
Server
Trailriders Family Restaurant
07.2020 - 02.2021
Bachelor of Arts - English
The University of Texas At San Antonio
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