Matthew Guzman
Houston
Summary
A dedicated and quick-learning professional with 3-4 years of experience as a server and bartender. Proven ability to deliver exceptional customer service and contribute to team success. Quickly advanced to the role of server trainer within one year, demonstrating strong leadership skills and a deep knowledge of service standards. Seeking a stable position with consistent income and a reliable work schedule.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Trainer/Bartender
Cinepolis Luxury Cinemas
Spring
07.2021 - Current
- Delivered high-quality service in a fast-paced environment, consistently exceeding customer expectations.
- Trained new servers, providing guidance on menu knowledge, service standards, and customer interaction, resulting in improved team performance.
- Developed expert knowledge in crafting cocktails, managing bar inventory, and maintaining cleanliness and organization of the bar area.
- Consistently met or exceeded sales goals and upselling targets.
- Built strong customer relationships, leading to repeat business and positive feedback.
Education
High School Diploma -
Klein Oak Highschool
Spring, TX08-2022
Skills
- Exceptional customer service and communication
- Team leadership and training
- Ability to thrive in fast-paced, high-pressure environments
- Time management and multitasking
- Point-of-sale (POS) system proficiency
- Cocktail preparation and bar management
- Conflict resolution and problem-solving
- Team collaboration
Certification
- TABC Certified (Texas Alcoholic Beverage Commission) – Month/Year
- Food Safety Certification – Month/Year (If applicable)
References
References available upon request.
Timeline
Server Trainer/Bartender
Cinepolis Luxury Cinemas
07.2021 - Current
High School Diploma -
Klein Oak Highschool