Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha C. Laborde

San Antonio,TX

Summary

With a proven track record at Security National Life Insurance, I excel in building strong client relationships and delivering exceptional customer service. Skilled in policy management and compliance, my professionalism and verbal communication abilities stand out. I consistently enhance client satisfaction by offering personalized solutions, showcasing my respectfulness and organizational skills.

Overview

14
14
years of professional experience

Work History

Family Attendance

Texas Funeral Home
04.2018 - Current

Welcome and guide Families for the Funeral of their loved one.

Help Families with all the details and accompany them during the Funeral Service.

Always seeking to make the Family feel safe and calm during that time.

Pre Needs Insurance Agent

Security National Life Insurance
02.2011 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Pre Need Insurance Agent

Nieto & Fred Dickey Funeral Home
09.2014 - 03.2018
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Education

Post-Baccalaureate Diploma - Kindergarten And Preschool Education

Escuela De Educadoras Laura Arce
Monterrey, México
06-1984

Diploma - Secundaria

Colegio Excelsior
Monterrey, Mexico
06-1982

Diploma - Primaria

Colegio Excelsior
Monterrey, México
06-1979

Kindergarten And Preschool Education

Caperucita Roja
Monterrey, México
06-1973

Skills

    Respectfulness

    Organization

    Verbal and written communication in spanish

    Manual Arts

  • Self motivation
  • Teamwork and collaboration
  • Professionalism

Languages

Spanish
Full Professional

Timeline

Family Attendance

Texas Funeral Home
04.2018 - Current

Pre Need Insurance Agent

Nieto & Fred Dickey Funeral Home
09.2014 - 03.2018

Pre Needs Insurance Agent

Security National Life Insurance
02.2011 - Current

Post-Baccalaureate Diploma - Kindergarten And Preschool Education

Escuela De Educadoras Laura Arce

Diploma - Secundaria

Colegio Excelsior

Diploma - Primaria

Colegio Excelsior

Kindergarten And Preschool Education

Caperucita Roja
Martha C. Laborde