Martha J Camargo

Ensured accurate and efficient order processing for customer satisfaction.

Ensured seamless customer satisfaction through effective support.

Organized inventory.

Built and managed e-commerce systems such as shopify, etsy, and Faire for effective website functionality.

Managed administrative and finance operations with efficiency.

Performed administrative purchasing tasks.

Successfully coordinated import and export processes for goods traveling between China, Colombia, and the USA.

Provided exceptional assistance to customers in need.

• Achieved optimal performance of customer service team through strong leadership and a focus on communication and service excellence.
• Developed customer service policies and procedures.
• Created reports detailing customer support performance metrics such as response times, resolution rates, and customer feedback scores.
• Identified potential areas for process optimization within the department's operations.
• Developed strategies to improve overall customer satisfaction ratings.
• Provided technical assistance to customers when needed or referred them to appropriate personnel.
• Trained new customer support staff members on proper use of software, systems, and customer service protocols.

• Successfully managed the ocean operations team, ensuring exceptional customer service levels and regular reporting to the operations manager.
• Managed customer claims within the legal area, delivering timely and formal responses.
• Implemented organizational strategies for the operations team to facilitate seamless flow of real-time information among agents abroad and customers, resulting in a notable improvement in service delivery.