Martha Maria Mesa
Davenport
Summary
Dynamic Assistant Manager with a proven track record at Culver's, excelling in team leadership and customer service. Recognized for enhancing employee morale and improving cash handling accuracy. Skilled in recruiting and inventory control, fostering a motivated workforce that consistently meets performance goals. Committed to creating a positive and efficient work environment. Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement of patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure confidentiality.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Culver's
Davenport, IA
07.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed weekly and monthly inventory counts
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed truck orders
Stay at Home Parent
Homemaker
Davenpot, IA
11.2022 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Set standards for behavior and lead by example.
- Made decisions, provide support, ensure household duties are completed, and discipline appropriately.
- Resolve problems and conflicts, manage finances, and coordinate medical care and activities.
Teller I
First Midwest Bank/ Old National Bank
Davenport, IA
10.2018 - 11.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Team Member/Trainer/Crew Chief/Assistant Manager
Culver's
Crestwood, IL
05.2014 - 10.2018
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Participated in community events, strengthening store's local engagement and reputation.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL04-2024
High School Diploma -
Bremen High School
Midlothian05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Recruiting and interviewing
- Inventory control
- POS systems
SERV Safe Certified
Exam Date: 10/23/24
Expire Date: 10/23/29
Timeline
Assistant Manager
Culver's
07.2024 - 04.2025
Stay at Home Parent
Homemaker
11.2022 - 07.2024
Teller I
First Midwest Bank/ Old National Bank
10.2018 - 11.2022
Team Member/Trainer/Crew Chief/Assistant Manager
Culver's
05.2014 - 10.2018
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
High School Diploma -
Bremen High School